Rebuilding hotel tech stacks for the Agentic AI era Philip Barton

A new kind of traveller is emerging, one who may never visit your website, click an ad, or speak to a human. Instead, they rely on their personal AI agent to plan, compare, negotiate, and book every aspect of their trip. This shift marks a seismic change in how travel is discovered and transacted, demanding a fundamental rethink of hotel technology stacks.

Why legacy PMSs are holding hotels back and how cloud technology solves it

As hospitality evolves, hotels must streamline operations, harness data more effectively, and enhance efficiency to stay competitive. The Property Management System (PMS) is at the core of hotel management, an essential tool connecting various hotel functions. As more business shifts online and seamless digital experiences become the expectation, PMSs must integrate with internal and external systems, including POS, front desk, and housekeeping. Yet, most PMSs were built for a different era, making it difficult to support the growing web of integrations required in today’s digital-first environment.

What Gets Missed Between the Shift and the Schedule

A lot has been said about communication breakdowns in hospitality. But the truth is, it’s rarely just about miscommunication. It’s about disconnection—from purpose, from process, from each other. And it shows up in the details: missed handoffs, shifts left uncovered, a new hire struggling alone on their first weekend shift.

Hapi Reaches New Heights as Hotels Demand Smooth, Real-Time Access to Critical Data

Hapi, hospitality’s data connectivity partner that removes integration barriers and enables real-time collaboration between hotels and technology brands, today announced a period of record growth and transformation driven by increasing demand for real-time data access and simplified system integration within the hospitality industry. Over the past six months, the company has nearly doubled the number of hotels on its solutions, expanded its team with key leadership hires, launched an expanded product portfolio, increased its number of supported connections, and introduced a refreshed brand identity to reflect its mission of removing technology barriers between hotels and hospitality technology providers.

Irish Hotel Market – Calm Before the Storm?

It’s been a buoyant cycle for hotels in Ireland: long, sustained periods of rising demand, and either constrained supply, or new supply that has been easily absorbed. Transactions have also been strong on the back of these favorable dynamics.

Swiss Tourism’s Long Decline: Can the Alpine Giant Regain Its Global Standing?

Compared to other countries, Switzerland has steadily become less and less popular as a vacation destination, which raises important questions about the factors shaping international tourism flows. This article examines the role of demographic change, particularly ageing populations, in influencing destination rankings and looks at what these trends may imply for the future of Swiss tourism.