Author: Admin

Hotel work demands speed, accuracy and strong people skills. During peak seasons or large events, the pressure to perform builds quickly. That reality can be both exciting and intimidating for new hires.

Dallas, May 7, 2025 – The Dallas Business Journal has selected Suchi Reddy, Chief Information Officer at Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, as one of its honorees for the 12th Annual Women in Technology Awards. The yearly program celebrates 20 trailblazing women across the Dallas business community for their contributions to advancing technology across the region.

With properties in Amsterdam, Vienna, Copenhagen, and Paris, Zoku is redefining the business hotel experience by offering a unique, home-like environment for long-stay travelers, who typically stay at least 14 nights. Zoku offers a relaxed place to live, co-work, meet, and socialize, making guests feel part of the local scene.

In a world where every moment seems meticulously planned, many travelers are seeking more spontaneity and excitement. As a result, the social media trend “vacation roulette,” where families or friends embrace the unknown and turn travel decision making into a game by eliminating destinations until one remains, has gone viral, reflecting a broader desire for new experiences. In fact, a recent survey1 by Marriott Bonvoy reveals that more than 2 in 5 (43%) Americans will book an unplanned trip less than two months out and/or will opt for a trip to a randomly selected destination this year. To celebrate this spirit of adventure, and in honor of reaching 1 million hotel rooms in the U.S., Marriott Bonvoy, Marriott International, Inc.’s portfolio of hotel brands and experiences, is launching Marriott Bonvoy Roulette, a fun digital experience that turns travel planning into a game of chance.

Ennismore, the fastest-growing lifestyle and leisure hospitality company, announces a new branded residential concept for cultural-defining brand, Our Habitas, accelerating the group’s global growth in the segment. As with its hotels, Ennismore brings its creative design expertise and ability to create a genuine sense of community through unique programming, carefully curated F&B elements, and exceptional services.

UrVenue, the leading booking technology provider for hospitality experiences, today announced that its groundbreaking Property Experience Management System (PXMS) has been named “Overall Reservation Solution Provider of the Year” in the 3rd annual TravelTech Breakthrough Awards program.

Plusgrade, a global leader in ancillary revenue solutions for the travel industry, is thrilled to announce its partnership with Atlantis Dubai’s two premier luxury resorts: Atlantis, The Palm and Atlantis The Royal. This collaboration introduces an innovative solution that enhances the guest experience by offering seamless access to premium room upgrades, stay extensions, and exclusive experiences, unlocking new revenue opportunities through an intelligent, fully automated, and white-labeled platform.

Leonardo Hotels Central Europe is set to add the new Leonardo Mainz to its existing portfolio in the Rhine-Main region. The hotel, which is managed by Gloram Real Estate, is currently undergoing an extensive programme of renovations prior to greeting its first guests from 1 August.

I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer compare us just to our competitors. Their mental benchmark, whether they know it or not, comes from the best experience they have had from any company or brand. It’s companies like Amazon, Apple, Costco, Chick-fil-A, and others that excel in providing an experience that gets customers to come back, that become our customers’ standard for service. When they have anything other than a positive experience, they may say something like, “Why can’t they be as good as _____?” (Fill in the blank with their favorite company.)

Beyond the check-in desk, a digital revolution is fundamentally reshaping hospitality, demanding leaders rethink core systems like the PMS. Consequently, decisions around PMS and distribution strategies are fundamental to competitiveness, guest experience, and profitability. Zsuzsanna Albrecht explores common pitfalls, emerging trends, and key strategies in this exclusive interview. Discover invaluable insights on tech selection, future-proofing, and distribution for sustainable growth.