The dual shocks of Brexit and the COVID-19 pandemic reshaped global aviation, testing even the most established hubs. In this volatile context, Heathrow Airport not only weathered the storm but emerged as a case study in strategic resilience. Leveraging proprietary data insights, Hermes Intelligence has closely examined HeathrowÕs trajectory, offering new clarity on how the airport managed to outperform its European counterparts.
Step Inside: Virgin Hotels London-Shoreditch Reveals Its Final Look
Today, Virgin Hotels London-Shoreditch proudly completes its phased transformation, and Richard Branson is in town to celebrate the grand reveal. Located at 45 Curtain Road, the 120-bedroom hotel boasts a rooftop pool and unveils 14 stunning new suites. The opening celebrations will provide a first-look at Hidden Grooves, a brand-new hi-fi listening bar that pays homage to Virgin’s roots in music, featuring a studio-album-themed cocktail menu, light bites and an extensive vinyl collection.
Preferred Hotels & Resorts Welcomes 19 New Member Properties
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 19 new member properties to its global portfolio between January 1 and March 31, 2025. Ranging from a family-oriented coastal retreat on the shores of Taiwan to a Blueridge mountainside adventurer’s escape, each of these distinct properties will greet travelers with thoughtful personalized service and unique unforgettable experiences that define independent luxury hospitality.
Hotel Metropole Monte Carlo Reopens May 2, 2025
In August 2025, guests will be welcomed in newly redesigned rooms by the celebrated French interior designer, Jacques Garcia. Known for his opulent aesthetic, Garcia will bring his signature touch to these future spaces, combining rich textures and elegant detailing. The new rooms will feature a light and airy interior, with modern fittings and amenities.
Sojern Named Global Marketing Partner by Ascott to Elevate Digital Performance and Direct Bookings
Sojern, the leading marketing platform built for hospitality, has been selected as an official global marketing partner for hospitality company The Ascott Limited (Ascott). Through this collaboration, Sojern will leverage its AI-driven marketing platform to enhance Ascott’s digital marketing efficiency, maximise return on investment (ROI), and increase direct bookings.
Lighthouse Unveils Industry-First Data-as-a-Service Platform to Transform Travel & Hospitality Intelligence
Lighthouse, the leading commercial platform for the travel and hospitality industry, today announced the launch of its next-generation Data Solutions platform – a powerful, fully rebuilt Data-as-a-Service (DaaS) offering designed to eliminate data friction and bring unmatched clarity to a complex industry.
Cloudbeds Launches Integrated Payments in Thailand to Modernize Financial Operations for Hoteliers
Cloudbeds, the premier hospitality management software platform, has today announced the expansion of its integrated payments solution into Thailand – becoming one of the only hospitality platforms in the country to offer fully embedded, end-to-end payments for hoteliers.
Why Centralized Training and Onboarding Are Essential for Maximizing PMS Technology
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively. By centralizing hotel operations under an all-in-one PMS, hoteliers can simplify workflows, enhance service quality, and make onboarding more intuitive.
Clermont Hotel Group Partners with IDeaS to Drive Revenue Performance, Operational Efficiency Across Portfolio
LONDON, 29 April 2025 – Clermont Hotel Group, one of the UK’s largest independent hotel groups, has partnered with IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, to implement G3 Revenue Management System (RMS) including Optix, an advanced data analysis and revenue intelligence tool, throughout their growing portfolio of properties.
Controlling Hotel Expenses – A Three Pronged Approach
In the dynamic and often unpredictable world of hotel management, maintaining a firm grip on departmental expenses is not just a matter of financial prudence;it’s the cornerstone of sustained profitability and long-term financial health.

