Today, AI dominates many conversations across different industries, and AI in hospitality is no exception. It is redefining the notion of a ‘norm’ and what guests expect. The volume of AI-related news continues to grow exponentially, making it difficult to filter through the noise and understand its impact. However, being informed is critical for business success, as the ability to adapt will form a sustainable competitive advantage. Based on recent media insights, the key AI moves in hospitality can be classified into two interrelated areas: customer-facing innovation and backend operational transformations.
AAHOA Celebrates Excellence in Hospitality with 2025 Award Winners at Annual Convention
On the final day of the 2025 AAHOA Convention & Trade Show, AAHOA (Asian American Hotel Owners Association) honored excellence within the hospitality industry by recognizing hoteliers and properties through its annual awards program.
Diego de Ponga: Leadership lessons from revenue management to the C-suite
What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Hotels, shares his journey from head of revenue management to CEO of one of Spain’s most iconic family-owned hotel groups.
How to Successfully Create a Diverse and Inclusive Workplace
Workplace culture can make or break a company. It’s the talent and individuals that contribute to a business who define its success from the beginning. According to Deloitte, 83% of executives and 84% of employees believe that having engaged and motivated employees is the most important part of a company’s success.
European Hotel Investor Intentions Survey 2025
CBRE’s European Hotel Investor Intentions Survey 2025 gathered insights from key industry stakeholders, providing a comprehensive analysis of investor sentiment, strategies, and geographical priorities for the year ahead.
UN Tourism Must Reform To Transform
Harry Theoharis, front-runner for the position of Secretary General of the UN Tourism, today unveiled his reform plan aimed at ending bureaucratic inefficiencies and reinvigorating UN Tourism as a results-driven and wholly accountable force in the global travel industry. Theoharis’s plan comes at a critical time when the tourism sector demands measurable action and practical solutions to navigate complex global challenges and UN Tourism’s value is under increasing scrutiny.
Why Hotel Revenue Managers Choose Rate Insight over the Competition: a Case Study
Since it’s such a fundamental part of what hoteliers do, it’s no surprise that there are many different rate shop providers, all with unique features. That said there is a wide spectrum of sophistication amongst rate shop providers – one rate shop may have certain bells and whistles that another competitor lacks, so it’s important to do your due diligence and make sure that whatever rate shop provider you choose has the essential tools you need for your commercial team to be their most effective.
From Stress to Serenity, How Important Are Holidays for Brits?
Despite continued increases in the cost of living, the UK population is not willing to sacrifice their holidays. 84% of Brits take a holiday each year, with the number of annual breaks reaching a record high of 3.94 per person.
Sweden Becomes a Summer Refuge as Coolcation Trend Gains Ground
As global heatwaves push summer travelers to reconsider their go-to getaways, coolcations are on the rise—and all eyes are turning north. Choosing milder destinations over blazing heat, more travelers are seeking out temperate escapes, with Sweden and the Nordics fast emerging as a frontrunner for summer 2025.
Why Hotel Tech Doesn’t Move Faster
Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking. So it’s not about cost aversion.