Author: Admin

Half-finished plates of food, vegetables that spoiled in the walk-in, and a few stale pieces of toast from the breakfast buffet don’t sound all that shocking. After each service, restaurant and hotel food waste isn’t very dramatic, but over time all the wasted food really adds up.

The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.

What does it take to shape the future of hotel development while staying true to your vision? In this episode of The Turndown, Richard Kessler, Founder of The Kessler Collection, shares his journey from building budget hotels to becoming a visionary in boutique luxury.

The suites are an expansion of Athens Capital Hotel – MGallery Collection,adding an intimate and bespoke offering to the hotel’s collection

In a recent conversation Simone Puorto and Brian Reeves, Founder and CEO of the roomangel Foundation they shared his thoughts on how hotel distribution has evolved, and why it needs a serious rethink.

Sandblu, a new luxury resort in Santorini overlooking the seaside village of Kamari from the foothills of Greece’s ancient Thira mountain, is opening for its first full season on April 17, 2025. With 66 rooms, suites, and villas, various dining concepts, the indulgent Aurora spa, high-end retail, sophisticated amenities, and a peaceful location on the island’s east side, Sandblu is setting a new standard for thoughtful luxury amongst the sparkling Aegean Sea.

In an era where digital transformation is revolutionizing every industry, the travel sector is at the forefront of an artificial intelligence revolution. No longer are travelers satisfied with generic package deals or standard itineraries. Instead, they seek hyper-personalized experiences customized to their unique preferences, past behaviors, and even subconscious desires. While artificial intelligence promises to make travel more seamless, efficient, and personal, we all should ask – are we trading away spontaneity and human discovery for AI-driven predictions?

RobosizeME, a leading hospitality automation provider, has announced the launch of its new OTA Payment & Routing Suite, initially and immediately available for all hotels using the Oracle Hospitality Integration Platform (OHIP) for Opera Cloud. The automation suite is designed to streamline the processing of online travel agency (OTA) bookings by managing third-party routing instructions and enhancing reservation data, ensuring that virtual credit cards are handled securely and billing workflows are completed accurately without burdening front desk teams.

“In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay experience. Hotels that fail to meet these digital expectations risk falling behind,” according to Hotel Tech Report. Improving guest satisfaction is at the top of hoteliers’ priority lists in 2025, but only properties that have the technology in place to track, manage, and respond to guest feedback are in a position to actually move the needle on the guest experience. Operators need the ability to track and manage guest feedback while quickly adjusting their operations to respond to their guest’s needs. They need to be aware of long waits at the front desk, missing amenities, or guestrooms in need of extra attention prior to the guests’ check-out. With the right property-management system powering their reputation-management strategy, operators will have everything they need to hold their property to the highest standard.

The hospitality sector came together recently during the Digital Transformation Summit in Orlando, Florida, to explore—you guessed it—digital transformation in the hospitality industry.