Measuring CSAT: Why it matters and how to manage and improve it

In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential for assessing financial health, operational efficiency, and customer satisfaction.

U.S. Travelers Undeterred by Tariffs and Recession Talk

According to a flash study conducted by MMGY, more than 8 in 10 U.S. consumers still intend to travel for leisure over the next 12 months despite recent announcements regarding tariffs and declines in the market. The integrated travel marketing firm surveyed 1,000 U.S. adults to understand how the recent events may impact travel intentions.

4 Standout Innovations to Adopt for Your Hotel & Resort Portfolio – Our Vote of Confidence

As April marks the time when many hotel businesses are closing the books and set new budgets for 2025-26, it is crucial for leadership to adapt to the rapidly evolving landscape of innovative technology and trends that continue to (re)shape the future of hotels hospitality. With shifting customer expectations and increasing demand for personalized experiences, leaders should remain optimistic and strategically focus on key channels that drive hotel occupancy and direct revenue.

The Future of Hospitality: An Invitation to the Next Generation

In the fullness of one’s self-expression is one’s self-discovery. Until a person ventures into the unlimited domain of the mind, and learns to freely express themselves, such a person can never truly be free to understand themselves. So then, life’s meaning can be summated by an unyielding pursuit of the unknown and the tender connection between mind and marrow.

Investor Compass 2025

The Iberian Peninsula, Italy and France are Europe’s most in-demand hotel investment destinations in 2025, according to Cushman & Wakefield.