The Digital Guest Journey: Why Most Hotel Strategies Are Outdated and How to Fix Them

Imagine a guest planning their dream vacation. They start with a casual scroll through Instagram, saving reels of beautiful destinations. Then they search Google for “unique hotels in Paris” and compare options on multiple OTAs and hotel websites. Your hotel might catch their eye, but if an OTA offers a better rate or a smoother booking experience, they’ll likely book there. Not only have you lost a direct booking, but you’ve also forfeited valuable first-party data that could have fostered a lifelong customer relationship.

Planning Approval Granted for Major New Hostel in The Heart of Brighton

Safestay PLC (AIM: SSTY), one of Europe’s largest hostel groups, is pleased to announce that it has received planning approval to develop a new 170-bed hostel in the heart of Brighton. The planning approval follows the Group’s acquisition in June 2024 of the freehold property on Pavilion Parade for a total consideration of £2.275 million.

Hilton Garden Inn Launches in the Philippines, Marking the Brand’s Sixth Market in South East Asia

Hilton (NYSE: HLT) today announced the signing of two new hotels in the Philippines, reflecting the global hospitality company’s continued ambition to expand its focused service presence in South East Asia. Hilton Garden Inn Manila Quezon City and Hilton Garden Inn Cebu Mactan also mark the debut of the award-winning Hilton Garden Inn brand in the Philippines, making it Hilton’s third brand in the country and expanding its portfolio from three to five properties.

Data Anxiety: The Impact of Information Overload

We live in a world flooded with information, where the question of data has gone from being a useful resource to an unstoppable digital deluge. From smartphones to smart fridges, we’re constantly bombarded by digital input, leaving many of us feeling mentally overloaded. This article explores the growing phenomenon of data anxiety, its impact on our well-being and productivity, and what we can do to take back control.

BLLA Names Segafredo Zanetti as Exclusive Coffee Leader for Boutique Hotels

The Boutique & Luxury Lodging Association (BLLA) proudly announces Segafredo Zanetti as the newest member of its esteemed Inner Circle Club (ICC), the highest tier of vendor partnership within the organization. This exclusive program is reserved for visionary brands that exemplify excellence and innovation in serving the boutique hospitality industry. With this milestone, Segafredo Zanetti is now recognized as the premier coffee partner for boutique, independent, and luxury hotels, bringing its globally celebrated expertise to the industry’s most distinguished properties.

Google’s commission-based hotel ads are gone: What this means for your hotel

Google officially ended commission-based bidding for hotel ads as of February 20, 2025. In short, the way hoteliers pay for Google ads that generate bookings changed. What does this mean for you? And how can platforms like Mews help you stay lucrative in the new reality? We had a chat with Jenna Decker, Solution Architect at Mews, to help answer those questions.

Breaking Barriers: Black and Latino Hotel Ownership

“I didn’t know you could own a hotel” is a common response to the idea of hotel ownership. For many, it seems like an unattainable goal, reserved for the lucky or well-connected. Yet, for those willing to navigate the industry or carve their own path, hotel ownership is not only possible but can also serve as a powerful means of generating wealth and uplifting communities.

Lindner Hotels: ongoing restructuring process on track

Lindner Hotels has provided an update on its restructuring progress following its filing for insolvency in December 2024. The company remains committed to completing the process with a proposed insolvency plan by mid-2025, as it continues to operate smoothly across all locations.

Mandarin Oriental Expands its Parisian Presence with the Iconic Hôtel Lutetia on the Left Bank

Today marks a significant milestone as Mandarin Oriental officially assumes management of the legendary Hôtel Lutetia, unveiling its new identity as Mandarin Oriental Lutetia, Paris. As the only Palace hotel on the Left Bank, this celebrated landmark now joins Mandarin Oriental, further enhancing the Group’s presence in the French capital with an exceptional hospitality experience on both sides of the Seine.