Songkran Grows in International Appeal, Fuelling Surge in Hotel Bookings: SiteMinder

Thailand’s Songkran festival has cemented itself as a drawcard for international travellers, with overseas guests now accounting for 86% of scheduled hotel check-ins between 10-17 April. The figure represents a 15 percentage point increase from actual check-ins during the same period last year, reports SiteMinder, the world’s leading hotel distribution and revenue platform.

How All-in-One PMS Capabilities Help Independent Hoteliers Adapt to Recovering Business Travel Demand

Business travel has not experienced a typical path to recovery post-COVID, but the industry’s focus on leisure travelers will be tested as it increases. In January, the U.S. Travel Association forecasted a 4 percent increase in business travel spending throughout 2025, reaching a total of $316 billion amid the continued return of large-volume events and domestic travel. Independent hoteliers should focus on these trends as they prepare to accommodate a rise in business travelers after serving so many leisure guests, starting with a strong foundation in their property-management system.

Rotana in top 5% of Hospitality Workplace Excellence

Rotana, one of the leading hotel management companies in the region with over 79 properties across the Middle East, Africa, Eastern Europe, and Türkiye (MENAT), has reinforced its position as the top preferred employer, ranking among the top 5% of companies in the Hotels, Restaurants & Leisure sector in the latest Workday Peakon Employee Voice survey completed by over 433,000 employees.

The psychology of managing difficult customers in your spa

In luxury spas, guests expect exquisite service and nothing less than perfection. Spas are places of relaxation and indulgence, and when something disrupts that — whether it’s a scheduling issue, a perceived lack of attentiveness, or an unexpected outcome — guests may react emotionally. Recognizing and effectively addressing these responses is key to maintaining a positive guest experience.

From New York to Osaka, Here’s Where Hilton is Opening and Renovating This Season

As Hilton enters the second quarter of the year, the hospitality company looks forward to opening the doors to some incredible properties and debuting exciting renovations. Waldorf Astoria Hotels & Resorts is set to have a busy spring with the return of the highly anticipated Waldorf Astoria New York, as well as the opening of the brand’s first hotels in Japan and Costa Rica, with Waldorf Astoria Osaka and Waldorf Astoria Costa Rica Punta Cacique both opening in April. Additionally the extended stay brand LivSmart Studios by Hilton will debut this quarter, with openings in Kokomo, Indiana and Tullahoma, Tennessee. Here’s a sneak peek at what’s to come.