Author: Admin

Lefay Resort & SPA Lago di Garda , a luxury wellness resort on northern Italy’s Lake Garda, has introduced a new category of accommodation to the region: Lake Garda’s first fully serviced villas. Lefay’s Sky Pool Villas are a collection of five expansive, standalone villas set high above the lake in the resort’s 27-acre natural park.

Since we unveiled our pearlescent leather key cards, you’ve come to know us as the artisans who transform premium hides into unforgettable guest experiences. You’ve seen our behind‑the‑scenes videos, watched as supple leather is cut, molded, and finished to catch the light—and you may have been wondering, “What’s next?”

AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations often fall flat in fragmented tech environments. If your PMS, POS, CRM, and housekeeping tools aren’t talking to each other, then your AI is only guessing.

Perfectly placed between Lisbon’s Avenida da Liberdade and the historic pulse of Marquês de Pombal, ME Lisbon marks the arrival of ME by Meliá in Portugal. With its bold character and lifestyle-driven spirit, the opening signals a new era of contemporary luxury in the city – one where culture, design, and social energy converge.

A new set of reports from Statista, produced in partnership with Booking.com, sheds light on key developments shaping Europe’s accommodation sector — from evolving skills requirements and investment patterns to diverging national outlooks and the uneven pace of digital transformation.

Internships are often treated as a box to tick in hospitality education: complete a few months of work, collect a reference, and move on. But with talent shortages and rising guest expectations, the industry can no longer afford to treat internships as a formality. When done right, internships can be powerful leadership labs – shaping confident, decision-ready professionals before they even graduate.

Your Apartment is going big in the capital. With the launch of Your Apartment, Lovat Lane, the design-led serviced apartment brand has officially doubled its London presence, now 11 locations strong and growing.

In an age of automation, the human touch remains the most valuable asset in hospitality. This challenge is especially acute in volatile markets like Argentina, where adaptability is paramount for success. Against this backdrop, HTL Hoteles offers a masterclass in balancing technology and human touch in hospitality, using technology not to replace service, but to empower it. This has created a uniquely resilient operational model. Shiji Insights spoke with CEO Javier Ferrarotti to gain insight into his vision. He reveals how a focus on guest experience, powered by smart data and an empowered team, has become their core commercial strategy, providing invaluable lessons on building a future-proof hospitality business.

When you have your customer’s confidence, the opportunity to create an excellent customer experience dramatically improves. That confidence comes from consistency. The customer knows what to expect, even if any problems or issues arise. They know you’ll take care of them.

NH Collection Hotels and Resorts has landed in the Sicilian capital with the opening of NH Collection Palermo Palazzo Sitano, located on the central Via Vittorio Emanuele in the beating heart of Palermo. Tucked away in a Baroque atmosphere near historic markets with authentic flavours and a few steps away from Palermo’s theatres and architectural jewels, this new boutique hotel marks the brand’s second hotel opening in Italy in 2025, following the recent inauguration of the NH Collection Alagna Mirtillo Rosso, which caters to the mountain and family hotel segment, nestled in the heart of the Pennine Alps.