Category: Hospitality Technology

What are the most lucrative ways to leverage a restaurant’s online reputation in 2021? What should you focus on in order to ensure a positive reputation and drive more customers in the door? We put together a few insights and tips that will help you understand what consumers need and expect nowadays from a restaurant and how you can use their feedback in order to succeed in the years to come.

Revolut’s new super app, ‘Stays’, could threaten the profitability of leading travel brands across Europe and the US, says GlobalData. The data and analytics company notes that the app has beat leading brands in the move towards end-to-end booking solutions, which comes right at home with travel-hungry customers looking for deals online.

Internet of Things (IoT) technology can help to ease traveler concerns regarding personal health and wellbeing, while allowing travel and tourism companies to collect a wealth of data for a range of internal and external benefits, according to GlobalData.

Hotel cleanliness is one of the most important and decisive factors in today’s hospitality business. The quality of the cleanliness and sanitation standards is bound to have a higher impact on travelers than ever before and this means that the hotel’s reputation also stands in the balance. In fact, a recent report conducted by the American Hotel & Lodging Association (AHLA) determined that, when booking a hotel, enhanced cleaning and hygiene practices rank as the second most important factor, right after price.

Joint venture with Meliá Hotels International brings access to prime real estate and a global operating presence in major tourist destinations in 40 countries.

Fast service recovery can be quite the challenge in the post-COVID hospitality industry. With reopenings happening now all across the world, restaffing is, in some cases, a difficult and rather slow process. At the same time, the need for instant communication and fast service recovery is now higher than ever before – particularly because today’s hotel guests are still over-sensitive and concerned about their own health and safety.

Privacy is the issue on most people’s minds these days when it comes to technology, and companies are responding by giving users more control over their data. While consumers see these recent changes as beneficial, marketers are more than a little concerned. That is because these changes are on course to alter the foundation upon which virtually all digital marketing is based. While there is a future for email marketing, hoteliers need to be aware of what is happening so that they can adjust their strategies accordingly.

Travlled solves the guest data issue, by enabling customers to create and share their unique preference profile with hotels. Thiemo Hick, based in the Netherlands, founded the company after a career in both hospitality and with SAP’s Red sourcing business

The team at TrustYou recently hosted our 2nd live webinar to showcase our Guest Experience platform and discuss our newest and upcoming technologies

Now, as travel starts to pick up again, so are guests’ expectations. More and more people are looking forward to the future and going back to the way things used to be. However, it will take time for hotels to be able to offer a safe travel experience the way they used to do pre-pandemic.