Category: Hospitality Technology

Communicating with guests throughout their stay is already seen as a vital strategy in the race towards hotel recovery. Not only that; guest satisfaction and loyalty are highly influenced by open and honest engagement. But what about team communication? How do you ensure that your staff has the proper means to keep in touch, optimize internal operations, and stay safe and informed?

The application aggregates and provides flight and travel information to ease and restore passenger’s trust in their end-to-end journey when traveling by air during the COVID-19 pandemic.

The Trades Union Congress (TUC) has warned about what it calls ‘huge gaps’ in UK employment law over the use of artificial intelligence at work.

This case study describes our challenges and learnings after defining a process and a set of tools in order to enable TrustYou to adopt user research practices. Shaping and improving this process was a project in which I worked closely with the Design and the Product teams, but also involved other departments that benefit from having a user centric approach. During my time at TrustYou, I also supported formative and evaluative research studies for several projects and initiatives.

Integration unites hotel CRM and upselling platform to provide an enhanced guest experience and accelerate revenue growth

The impact of COVID-19 may allow VR to permanently shake off its image of being a gimmick in the tourism sector. Hype behind the technology in recent years has often been greater than actual usage, especially for leisure purposes. However the longer this pandemic impacts travel for, the higher the chance that consumers and organizations adopt this technology on a more permanent basis, according to GlobalData.

Competition in hospitality is fierce. Especially after the major hit suffered throughout the majority of 2020, the way in which we travel, along with the top priorities and expectations that we, as travelers, have from a hotel stay in 2021 and beyond, are different than what they used to be. This is why we integrated the TrustYou Comp Index within our tool’s analytics dashboard.

HYBRID events concept to enable seamless physical & virtual meetings worldwide

Europe’s second largest enterprise hotel group adopts Sabre’s broad portfolio of distribution and retailing solutions

Accor last week announces the global roll-out of its digital key solution, ‘Accor Key’, in line with the Group’s strategy to provide a contactless guest journey in its facilities.