Category: Hospitality Technology

Amid a growing travel market and steady inflation, hoteliers are under increased pressure to differentiate themselves from competitors and remain profitable. While room rentals are often considered the greatest source of hotel revenue, your culinary offerings also serve as a valuable opportunity to attract and retain business.

As travel volumes recover, leading hotels are investing in digital transformation and refreshed amenities for an increasingly experience-driven audience. While these changes are clearly seen by both employees and guests, their success depends on a less visible function: How your hotel approaches purchases – whether that means sourcing ingredients, automating tasks, or going paperless to reduce invoice processing costs.

This most recent round of updates incorporates further refinement that makes use of emerging AI technologies, but the incorporation of these strategies dovetails with Google’s current ranking methodology. So best practice for hoteliers remains relatively consistent.

On May 2, 2023, the European Commission made a landmark move to regulate online marketing by implementing the Digital Markets Act (DMA). This regulatory framework aims to ensure fairness among digital players, protect internet users, and combat potential anti-trust concerns by major technology platforms (a.k.a. ‘gatekeepers’).

Companies that fail to adopt the highest standards of AI governance face substantial reputational and financial risk. For instance, in 2024, Google had to temporarily block its new AI image generation model after it inaccurately portrayed German Second World War soldiers as people of color. In 2023, iTutor Group paid $365,000 to settle a lawsuit after its AI-powered recruiting software automatically rejected applicants based on age.

Tripleseat announced the strategic acquisition of Merri, a transformative solution that elevates event planning and management with intuitive multi-dimensional floorplans and rendering tools. With this acquisition, Tripleseat introduces Tripleseat Floorplans.

The role that hospitality technology trends plays in our industry to meet customer demand is becoming vital for a successful business. Consumers are extremely discerning with how they spend their money now more than ever, and they are looking for experiences that are elevated beyond the normal night out. They desire unique access to interesting dining experiences and group celebrations for all sorts of milestones and occasions! Finding tech solutions that help you successfully execute these experiential components into your offerings is crucial.

The Hospitality Event Collective is more than just a community; it’s a dynamic ecosystem designed to bring together hospitality event professionals from all backgrounds. More importantly, the HEC is a support network for you to form professional relationships, find new opportunities, and share insights that can help craft seamless and unforgettable events for your clients.

Shiji Enterprise Platform and LighthouseÕs powerful benchmarking and Business Intelligence solutions offer hoteliers a robust suite of decision-making tools.

How to make a convincing business case for digitisation and automation of procurement to achieve greater efficiency and cost savings