Category: Hospitality Technology

In this article, we will explore how the industry needs to shift its mindset, putting customer feedback at the center of its operations and leveraging technology to enhance service recovery, visitor satisfaction, and business success.

The tech industry is witnessing substantial changes in 2024, including layoffs by big companies like Google, Amazon, and Meta. This trend started last year, affecting over 191,000 employees due to factors like post-COVID-19 pandemic adjustments and a focus on emerging tech like AI.

Consumers want more power in their relationship with brands and are using social media to give them a greater voice

New Deloitte survey finds expectations for Generative AI remain high, but many are feeling pressure to quickly realize value while managing risks

If you use Google Search to help you find your dream holidays, your user experience will be very different compared to last year.

In this installment of Travel Disruptors, Gorin spoke with McKinsey’s Emma Loxton about the industry’s postpandemic recovery, Expedia Group’s B2B offerings, and how generative AI (gen AI) might change the business of travel. The following is an edited transcript of their conversation.

Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. HereÕs how four key players from these industries approach feedback to drive satisfaction and attract more visitors.

Generative AI was a groundbreaking development last year, with the emergence of popular chatbots such as OpenAIÕs ChatGPT and GoogleÕs Bard taking the technology world by storm. However, using the large language models (LLMs) powering these chatbots has several disadvantages, hindering the adoption of the technology. For this reason, LLMs will be gradually replaced by smaller, custom language models in 2024, says GlobalData.

WeÕve compiled some of our top tactics to get guests to bypass the OTA sites and book their dream vacation directly on your most important channel – your hotel website.

While the tech industry throws out more innovation, and talks up artificial intelligence, automation and machine learning, hotels are simply looking for tools that will help them do their jobs.