Category: Hospitality Technology

The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.

In the dynamic landscape of artificial intelligence (AI) large language models (LLMs), OpenAI’s ChatGPT has emerged as the frontrunner with an impressive 89.9% share of voice on platforms like Twitter and Reddit among the top seven LLMs during 2023 (1 January to 22 August).

In the age of digital transformation, the hospitality industry has witnessed a significant shift in how travelers plan and book their accommodations. Hoteliers are turning to various online strategies to capture the attention of potential guests, and Google Ads has emerged as a game-changing tool in their arsenal.

Automation can make a significant difference to businesses in the travel and hospitality sectors. After all, this is a sector with a high volume of manual processes, ripe for transformation through automation. So why might you be struggling to sell automation to travel and hospitality businesses if you’re a tech seller?

Google has already seen success with their own AI implementations, including their fully AI-powered Performance Max ads, which have seen ‘on average over 18% more conversions at a similar cost per action’ vs. other paid search ads.

Corporate buzzwords, also known as jargon, are an everyday part of the office world. And people use them for many different reasons. These phrases sound trendy, create a sense of belonging, provide an easy way to shift gears in a meeting, or even allow us to make light of a challenging situation. But sometimes corporate buzzwords can also have a negative impact. According to a recent study by preply, some of these words are creating a rift in the workplace.

TrustYou and Hotelogix are teaming up to present an unmissable webinar on how to elevate your hotel’s guest experience by becoming a socially responsive brand.

The ride-hailing company, famous for upending the global taxi business, wants to do the same for holiday travel, by expanding the services available on its app.

In this article, I will delve into our accomplishments and upcoming initiatives aimed at providing innovators out there with the most open community possible.

If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars.