Category: Hospitality Technology

Instead of removing the personal touch, contactless technology can actually provide a more pleasant — and personalized — experience for guests. Throughout 2020, hospitality and travel companies found ways to provide memorable experiences while improving health and safety standards. It’s also nothing new — as people do more on their phones, online retail companies have been developing strategies and systems for years that hotels can now take advantage of. Virtual tours, video, streaming, and other tech tools are quickly becoming necessities for hoteliers.

Currently, there are very few hotel companies that cater to the needs of these niche markets. Due to this lack of supply, Natus Vincere, the eSports organization based in Kyiv, Ukraine, bought a historical hotel “Dnipro,” right in the city center for $41 million USD. The company’s founder, Alexander Kokhanovskyy, explained that he aims to turn the property into an eSports hotel that will feature training areas, an eSports arena, a gamers’ lounge, and unique rooms for professional players.

Travel will become ‘a more conscious act’, one that we’ll put more thought into than we did before the pandemic.

edyn is now using SiteMinder’s platform to reach travelers in more European markets, through more than 400 distribution channels that include OTAs and vacation rental booking sites. In addition, the hospitality group has made its own extended-stay platform available as a distribution channel to other serviced apartment providers that use SiteMinder.

The desire for a ‘seamless’ travel experience will have heightened during COVID-19 with travelers searching for an easy-to-use platform, where they can be inspired and informed of where they can travel safely. COVID-19 has increased the race to deploy contactless processes, digital health passes and safely store customer data.

Same as we are providers but also travelers, we are developers but wanted to find out what it’s like to also be users. When researching and developing our exclusive TrustYou Live Experience solution, three members of our product and design teams went the extra mile in order to understand what the market was missing and what our users needed most from our guest engagement solutions

Communicating with guests throughout their stay is already seen as a vital strategy in the race towards hotel recovery. Not only that; guest satisfaction and loyalty are highly influenced by open and honest engagement. But what about team communication? How do you ensure that your staff has the proper means to keep in touch, optimize internal operations, and stay safe and informed?

The application aggregates and provides flight and travel information to ease and restore passenger’s trust in their end-to-end journey when traveling by air during the COVID-19 pandemic.

The Trades Union Congress (TUC) has warned about what it calls ‘huge gaps’ in UK employment law over the use of artificial intelligence at work.

This case study describes our challenges and learnings after defining a process and a set of tools in order to enable TrustYou to adopt user research practices. Shaping and improving this process was a project in which I worked closely with the Design and the Product teams, but also involved other departments that benefit from having a user centric approach. During my time at TrustYou, I also supported formative and evaluative research studies for several projects and initiatives.