Category: Hospitality Technology

Joint venture with Meliá Hotels International brings access to prime real estate and a global operating presence in major tourist destinations in 40 countries.

Privacy is the issue on most people’s minds these days when it comes to technology, and companies are responding by giving users more control over their data. While consumers see these recent changes as beneficial, marketers are more than a little concerned. That is because these changes are on course to alter the foundation upon which virtually all digital marketing is based. While there is a future for email marketing, hoteliers need to be aware of what is happening so that they can adjust their strategies accordingly.

Travlled solves the guest data issue, by enabling customers to create and share their unique preference profile with hotels. Thiemo Hick, based in the Netherlands, founded the company after a career in both hospitality and with SAP’s Red sourcing business

The team at TrustYou recently hosted our 2nd live webinar to showcase our Guest Experience platform and discuss our newest and upcoming technologies

Now, as travel starts to pick up again, so are guests’ expectations. More and more people are looking forward to the future and going back to the way things used to be. However, it will take time for hotels to be able to offer a safe travel experience the way they used to do pre-pandemic.

Improving the booking experience for hotel guests to meet new behavioural patterns

Its promise is simple: the 1st European midscale hotel to be 100% connected at each point of the client’s stay for a smoother, more secure and intelligent hotel experience.

One of the best ways to get back on track is to strongly focus on guest communication, because a well-engaged guest is a happy guest. It is crucial for hoteliers to listen and understand the changing needs of travellers, in order to build strong relationships long into the future. Accessible, timely and actionable communication provides the best possible opportunity to enable the kind of guest experience that results in a positive impact on feedback, safety and satisfaction.

While building relationships has always been key for the industry, being able to do so throughout challenging times has the potential to create long term results for those who are consistent in enabling meaningful interactions.

Instead of removing the personal touch, contactless technology can actually provide a more pleasant — and personalized — experience for guests. Throughout 2020, hospitality and travel companies found ways to provide memorable experiences while improving health and safety standards. It’s also nothing new — as people do more on their phones, online retail companies have been developing strategies and systems for years that hotels can now take advantage of. Virtual tours, video, streaming, and other tech tools are quickly becoming necessities for hoteliers.