A key challenge hoteliers face today when picking out a CX platform revolves around data privacy in hotels and regulatory compliance. With guest data at the core of reputation, marketing, and revenue strategies, ensuring proper handling and secure storage is a definite must.Ê
Triptease Messages: a New Era of Hotel Website Personalization
Alongside our recent platform updates weÕve been working on some exciting new changes to our Triptease Messages product. Attendees of the Direct Booking Summit 2025 in Dallas (DBS) got a sneak peak when we unveiled a completely new version, designed entirely from scratch to address more of todayÕs challenges.
La Chambre Du Marais Reached 51x ROAS With Google PMax for Travel Goals
By leveraging the advanced capabilities of the Cendyn DMP and the AI-powered targeting and automation of Google PMTG, the property aimed to reach high-intent travelers at the right time and across the right channels. The goal was to boost online visibility and drive stronger performance for direct bookings.
Customer Experience Platform (CXP) for Hotels: BuyerÕs Guide for Features and Evaluation
In this guide, weÕll explain CXP, the key features to look for, and how to evaluate whether a platform is built to meet the needs of a large hotel group rather than just a single property.
UK May Mandate Google to Feature Links to Competing Search Platforms
The UK Competition and Markets Authority (CMA) is investigating Google for potential market dominance in search services. Proposed changes may include “choice” screens for users and increased transparency for publishers.
Customer Data Platform (CDP) Integration for Hotels: Best Practices
In this article, weÕll walk through the systems your Customer Data Platform should connect with, common challenges to expect (and avoid), and practical steps to ensure a smooth rollout, especially across multi-property portfolios.
How AI Agents for Hotels Work: Features and Benefits
This article explains how AI Agents work, what features make them useful to large hotel groups, and how they help improve guest experience while reducing operational load.
Unlock the Summer Surge: Hotel Campaigns That Convert
Capture early summer demand with personalized website campaigns tailored to drive more direct bookings
The Hotels NetworkÕs AI Receptionist KITT Now Available on Oracle Cloud Marketplace
KITT now deploys on OCI and integrates with OPERA Cloud via OHIP, enabling real-time booking and fully automated voice reservation support for hotels
How to Increase Direct Bookings in Hotels with CXPs
One of the most effective strategies is leveraging a customer experience platform to turn guest feedback, sentiment, and reputation into actionable tools for increasing direct bookings.