Category: Hospitality Technology

Traditionally, the holiday season has been a boom time for the hospitality industry. Prior to the pandemic, forecasting hotel demand relied heavily on historical data, with certain seasons like Christmas and New Year having typically recurrent booking patterns. This holiday season, there is much more to consider.

With travel back on the top of everyone’s wish list, preparing for a successful holiday season requires a smart, data-driven approach to digital marketing that sends the right message to the right audience at the right time on the right channel.

The St. Maarten-based resort group has chosen Cendyn’s eInsight CRM and revenue management solutions to drive personalization and optimize revenue and business intelligence for two Sonesta-branded gaming properties in St. Maarten.

Today, InterContinental Hotels & Resorts announced the launch of 10 exclusive non-fungible tokens (NFTs) in collaboration with British contemporary artist Claire Luxton.

Leading hotel management system SIHOT is proving its worth to non-traditional accommodation providers and hospitality venues.

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference.

More travellers in the future will be able to pay for their holidays with cryptocurrency, according to futurist Rohit Talwar at World Travel Market.

With brands around the globe competing for attention – especially around Black Friday and Cyber Monday – you need to make sure you are not only following email design best practices, but also thoughtfully crafting the right subject lines, content, and CTAs to stand out in a crowded inbox.

The front desk always has been the epicenter of the hotel property, where guests begin and end their stay experience and often touch base in between. But with the rapid rise in automation and use of contactless solutions, from mobile keyless entry to self-service check-in kiosks – especially during these pandemic times – the guest journey is no longer following tradition. Which raises the question: Are you still meeting your guests’ needs at every touchpoint?

In a push to recapture revenue and rethink hotel operations during a crippling labor shortage impacting some markets, hoteliers are quickening their pace to adopt tech solutions. After all, automation and artificial intelligence, for example, sound like the perfect answer for hospitality’s current needs to reduce employee workloads and satisfy guests’ desire for self-service options. But the rush to technology often isn’t accompanied by a critical query.