Category: Hospitality Technology

In this guide, weÕll explain CXP, the key features to look for, and how to evaluate whether a platform is built to meet the needs of a large hotel group rather than just a single property.

The UK Competition and Markets Authority (CMA) is investigating Google for potential market dominance in search services. Proposed changes may include “choice” screens for users and increased transparency for publishers.

In this article, weÕll walk through the systems your Customer Data Platform should connect with, common challenges to expect (and avoid), and practical steps to ensure a smooth rollout, especially across multi-property portfolios.

This article explains how AI Agents work, what features make them useful to large hotel groups, and how they help improve guest experience while reducing operational load.

Capture early summer demand with personalized website campaigns tailored to drive more direct bookings

KITT now deploys on OCI and integrates with OPERA Cloud via OHIP, enabling real-time booking and fully automated voice reservation support for hotels

One of the most effective strategies is leveraging a customer experience platform to turn guest feedback, sentiment, and reputation into actionable tools for increasing direct bookings.

Hotel group standardizes on sales and event management application across 110 countries to maximize revenue from meeting and events business

In the hospitality landscape, knowing your guests has turned into a revenue-driving strategy. Hotel data is everywhere: booking engines, guest surveys, loyalty programs, on-site behavior, and beyond. But raw data is only valuable if itÕs actionable. ThatÕs where a Customer Data Platform (CDP) steps in.

Real-time benchmarking, price comparison, and targeted messaging that turn rate transparency into revenue