Category: Hospitality Technology

THE MADISON Hamburg is a 166-room, four-star property located in central Hamburg. The hotel has been working with NextGuest for almost ten years and recently became the first customer of NextGuest’s new Easy Campaign solution, fully-based on the Microsoft Azure cloud environment.

Hospitality Financial and Technology Professionals (HFTP®), the producers of HITEC®, announced today that HITEC Europe 2020 has been postponed in response to the global uncertainty related to the Novel Coronavirus and its immediate impact on the hospitality industry.

RPA is a technology that allows the creation of software robots able to automate a wide range of repetitive and rule-based business processes previously performed manually, allowing employees to focus on more valuable and strategic duties.

Nor1 to showcase the hospitality industry’s only full life-cycle merchandising platform March 4th to 8th

The office, located in the Mitte/Kreuzberg area, will provide sales support for hoteliers both across the DACH region and broader Europe alongside SiteMinder’s offices in London and Galway.

It’s been a long time since the status quo of customer service shifted from ‘good-to-have’ to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way.

Every step you take, every move you make – technology is all around you. Especially in today’s hospitality business, where so many tech innovations pave the way to success, not relying on technology would definitely be counterproductive. But with so many different pieces of a puzzle, it can be hard to make sure that they all perfectly fit together and you have a clear overview of the bigger picture.

techtalk.travel is a newly launched multimedia platform that connects hotel and travel professionals to make informed decisions about technology to future-proof their business.

Traveler behavior is constantly shifting and changing and when referring to business travelers, it’s important to consider that this is a very specific faction of the traveler demographic and it automatically comes with certain requirements and expectations. From the technical user experience that a website enables to company policies and the importance of displaying guest reviews, different strategies have to be considered by business travel websites, in order to encourage use and conversions.

New research backed by SiteMinder reveals that today’s independent hoteliers have a greater awareness and appetite around technology when it comes to their marketing and distribution strategies.