Category: Hospitality Technology

The front desk always has been the epicenter of the hotel property, where guests begin and end their stay experience and often touch base in between. But with the rapid rise in automation and use of contactless solutions, from mobile keyless entry to self-service check-in kiosks – especially during these pandemic times – the guest journey is no longer following tradition. Which raises the question: Are you still meeting your guests’ needs at every touchpoint?

In a push to recapture revenue and rethink hotel operations during a crippling labor shortage impacting some markets, hoteliers are quickening their pace to adopt tech solutions. After all, automation and artificial intelligence, for example, sound like the perfect answer for hospitality’s current needs to reduce employee workloads and satisfy guests’ desire for self-service options. But the rush to technology often isn’t accompanied by a critical query.

With the growing influence of technology such as artificial intelligence, what you’ll increasingly witness in 2022 is tech that feels human. The personalization of technology will take a leap forward as hoteliers automate tasks with solutions, such as chatbots, that not only ease workloads for understaffed teams but enhance the guest experience.

Cendyn’s eInsight CRM and eLoyalty Premium solutions to drive guest loyalty and provide personalized one-to-one communications for UAE-headquartered hospitality company

The Impact of Reviews on Booking Behavior and Reputation reveals what matters most to travelers who read reviews, what prompts guests to write reviews and their expectations around the hotels’ responses to their feedback.

If Covid-19 has clarified anything about the importance of meetings and conferences, it’s this: Virtual events are vital and cost-saving, especially when travel is out of the question. But nothing can replace the value of in-person contact

At a recent industry conference, Marriott International CEO Tony Capuano spoke bluntly about one of the biggest crises facing hospitality: 20 percent of employees in travel and tourism globally have left the segment permanently.

Drive direct bookings by optimizing your organic search results

More tech antitrust activity: Spain’s competition watchdog has opened an investigation into potential anti-competitive behavior by the Dutch online travel agency giant, Booking.com, following a couple of complaints lodged by the Spanish Association of Hotel Managers and the Regional Hotel Association of Madrid.

For hoteliers, the process of minimizing waste, conserving natural resources, and making less of a ‘footprint’ on the planet amounts to more than just doing the right thing. It’s essential for business success, especially when there’s such a priority to recapture revenue in a post-pandemic marketplace. In other words, going green is taking on a whole new meaning – as in improving sales and profitability.