Category: Hospitality Technology

The majority of hotels have yet to fully unleash their full digitization potential. It’s not for a lack of trying: AI marketing is supported by 75% of hotel chain’s top executives, and yet only 36% of all chains deploy automated personalization strategies.

The French hotel group has chosen Cendyn’s industry-leading CRM to enhance the guest experience across their collection of European luxury hotels.

Two years ago, almost to the day, I oversaw the opening of SiteMinder’s German office in Berlin Mitte, as part of the company’s wider global growth strategy. It was just in time for ITB Berlin 2020 and excitement was high. This was our seventh international office and our third in Europe, alongside London and Galway!

The report highlights the increasing value of online reviews and feedback in a changed travel industry. Globally, the 13.3% increase in review volume from 2021 compared to 2020 emphasizes that the industry is on a steady path to recovery. A key driver of travel was the significant growth in domestic travel that could be witnessed across the globe.

OTA Insight has acquired Transparent, and together, are excited to equip their customers with real commercial advantage through high-quality data insights.

Do you find yourself asking questions like, ‘Are we truly listening to our guests feedback?’ or ‘How do we build trust and loyalty with our customers?’ You are not alone. Building trust isn’t a trend, it’s essential. The travel landscape has evolved and we want to take a deep dive into what that looks like now and what the future of hospitality holds.

Contactless check-in and mobile keys now available via hotel branded mobile guest app.

According to GlobalData’s Deals Database, in 2021, there was a 183% year-on-year increase in the number of venture financing deals that took place involving travel and tourism apps, as the pandemic drained confidence from investors in 2020.

TrustYou announces today the next step of their nearly 14-year journey in hospitality technology. Recognizing the need to evolve, just as the entire hospitality industry has since the start of the pandemic, TrustYou introduces a ‘New Era of Trust’ with a brand position meant to instill confidence and build stronger relationships.

A collection of tools and articles on hotel revenue management from Cendyn