This year’s festive season will be unlike any we’ve seen before, but that’s not a bad thing, says Neil Rankin.
How technology can support hospitality’s return to normal
The hospitality industry continues to live through challenging times. After 17 weeks of being able to trade again following lockdown, restaurants, pubs and bars in England were ordered to close their doors to customers dining and drinking-in from 5 November to 2 December.
‘Test to release’ strategy to reduce quarantine period for travellers next month
Passengers arriving into England from 15 December will be able to finish their quarantine earlier than 14 days if they have a negative Covid test after five days of self-isolation.
Cateys 2020: Accessibility Award – Cottage in the Dales
Cottage in the Dales provides what it describes as a ‘Distinctly Dales’ experience across three Grade II-listed cottages – Inglenook Cottage, the Byre and the Dairy – in the heart of the Yorkshire Dales National Park.
Cateys 2020: Best Use of Technology Award – Edwardian Hotels London
Edwardian Hotels London has been awarded this year’s Best Use of Technology Award for its artificial intelligence (AI) chatbot, affectionately named Edward, which is so effective guests have mistakenly thought they have been interacting with a real person.
Cateys 2020: Sustainable Business Award – The Bay Fish & Chips
The Bay Fish & Chips in Stonehaven, Aberdeenshire, is the highest-rated fish and chip shop accredited by the Sustainable Restaurant Association.
Cateys 2020: Menu of the Year Award – The French House
Neil Borthwick was introduced to Soho institution the French House by a friend before being invited to head up the dining room by landlady Lesley Lewis, who gave the chef free rein to “do what I love best”.
Cateys 2020: Newcomer Award – Cornerstone
Chef Tom Brown launched his debut restaurant in east London in 2018, transforming a site on a budget of £140,000, with the help of family backing.
Cateys 2020: Restaurateur of the Year – Group: Des Gunewardena and David Loewi, D&D London
In 2006, Des Gunewardena and David Loewi bought Sir Terence Conran’s restaurant company and expanded the group internationally. It now has more than 45 restaurants and bars worldwide, as well as the South Place hotel in London, and generates annual revenues of around £150m.
Cateys 2020: Pub and Bar Award – Sally Abé, the Harwood Arms
Sally Abé has been at the helm of the Harwood Arms, London’s only Michelin-starred gastropub, for more than two years, retaining the accolade while continuing to innovate across all areas of the business.

