The clear-cut measurability of KPIs is alluring. Occupancy percentages, profit indicators, return on investment. These are the type of traditional performance measures on which many hoteliers rely when it comes to evaluating hotel performance. Unfor…
How Technology Has Fed Our ‘Last Minute’ Culture
Since the mass adoption of the internet, technology has played a central role in shaping how almost every element of travel is experienced. From smartphones to electronic payments, blogs, social media, chatbots, A.I., ordering and review apps, and e…
IDeaS and Cenium Partnership Delivers Modern Technology Platform for Total Hotel Revenue Optimization
IDeaS and Cenium announced today a product integration that enables guest data from Cenium’s property management system (PMS) to automatically flow into IDeaS revenue management solutions. This partnership allows hotels and resorts to optimize reven…
Now, More Than Ever, Get Your Reservations Team On A QUEST For More Transient Bookings
Over my career in lodging industry sales and service training, I have designed numerous reservations training programs with names like 7-Steps For Reservations Sales Enhancement, Cooking UP New Reservations Sales, and Hotel Reservations SAILS Traini…
The Peninsula Hotels Signs Landmark Technology Deal with Shiji for Complete Enterprise Platform Solution
Hong Kong – Shiji Group has signed a partnership with The Peninsula Hotels to provide the hotel group with Shiji Enterprise Platform, the industry’s scalable, secure and modern hospitality technology platform. The Peninsula Hotels, owned and operate…
Elite Hotels of Sweden Roll Out Oaky Group-Wide
Amsterdam – Elite Hotels of Sweden, one of the country’s largest privately-owned hotel businesses, is rolling out Oaky to its 39 hotels across Sweden. Known for its beautifully restored historical properties and its dedication to environmental susta…
Marriott built its own ‘Airbnb’ before coronavirus crashed business travel. Did it help?
Marriott International’s Homes & Villas platform has grown, with 90% of stays on the Airbnb competitor coming from the Bonvoy rewards program members. This summer was the highest in gross revenue since the 2019 launch – bookings increased by 700%, r…
Cvent Trends: Smaller Meeting Sizes, Lower ADRs, Chain Scale Shift
Many meetings since March have been canceled, postponed or moved to virtual platforms because of the Covid-19 pandemic, but about $2 billion worth of meeting requests for proposals during the second quarter of 2020 were sourced through meetings mana…
UK hotel first: Travelodge Creates Headboard Art
The bespoke headboard artwork has been created to celebrate Travelodge’s 35th birthday & 30 years of trading in Edinburgh Britons choose their favourite Edinburgh landmarks to help create ‘Sleeping in Edinburgh’ It is the perfect picture perfect sel…
UNWTO Highlights Potential Of Domestic Tourism To Help Drive Economic Recovery In Destinations Worldwide
As restrictions on travel begin to ease globally, destinations around the world are focusing on growing domestic tourism, with many offering incentives to encourage people to explore their own countries. According to the World Tourism Organization (…