The pandemic’s Book of Genesis

Toward the end of June, I received an email inquiring whether I wanted a review copy of a book titled “Covid-19 & Travel: Impacts, Responses and Outcomes,” by Simon Hudson (2020, Goodfellow Publishers). This was just three-and-a-half months after Co…

The Future of Hotel Call Centers

Why Outsourcing May Be In Your Hotel’s Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its…