CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott), has opened Citadines Islington London – the newest addition to its Citadines’ Apart’hotel portfolio in Europe. The prime property in the heart of Islington was acquired in…
IATA: delivering Covid-19 vaccines will be “mission of the century” for global air cargo industry
The International Air Transport Association (IATA) has urged governments to ensure they are fully prepared for when Covid-19 vaccines are approved and available for distribution, warning of “potentially severe capacity constraints in transporting va…
Prospects for the Thomas Cook revival as an OTA
This week’s news of the imminent revival of the Thomas Cook brand as a new OTA wasn’t unexpected, but has promoted debates about its prospects. Plans to bring the brand back under its new Chinese owner Fosun, which bought what remained of the failed…
How to Use Facebook to Improve Your Hotel’s Digital Marketing
How to use Facebook Custom Events and Conversions Perhaps more than ever, social media is a valuable pathway for hotels to connect directly with travelers. It’s one of the channels where hotels can nurture relationships with past guests and surface …
STR: Preliminary August data for London hotels
STR’s preliminary data for London hotels showed higher performance from previous months but at levels significantly lower than historical averages. Comparison with August 2019: Occupancy: -64.4% to 30.7% Average daily rate (ADR): -42.9% to GBP86.40 …
Multi-Year Recovery Along with New Opportunities for the Travel and Hospitality Sector, Predicts HVS Global Leadership
DENVER, CO – HVS senior management across the globe hosted a webinar on September 8, 2020, to offer expert perspectives on key hospitality topics including how the COVID-19 pandemic has affected their respective regions and the kind of recovery hote…
Hospitality Group Plans to Expand Despite Uncertainty in the Industry
CHARLESTON, SC (September 9, 2020) – Avocet Hospitality Group (AHG) recently announced plans to expand their business model from sole hotel owners/operators to include capital partnerships and third-party management agreements. Since 2009, AHG has b…
When Surprise And Delight Becomes Surprise Without Delight
We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The result is that they are delighted. But what happens when the intended surprise does not delight? That’s exact…
Uniquely Yours: Personalized Offers for Your Guests
Often times we see specials and packages continually repeated while searching for a hotel. If you’re getting tired of seeing the same promotions, so are your potential guests. So get creative with your offers and generate far more interest in your h…
Step by Step Guide to Collecting Hotel Guest Email Addresses
Capturing hotel guest data and information including email addresses and other contact details has become a fundamental part of any successful hotel management strategy. Central to a winning strategy is an intelligent, modern email marketing approac…