Despite any rhetoric or debate, the fact is that every hotelier needs to recognize that being a good corporate citizen means doing your part. At all costs, you want to avoid being labeled a violator of our planet’s ecosystem, especially when there a…
Coronavirus: Train Your Front Desk & Reservations Team To Respond To Guest Comments & Questions
Much has already been written about the impact of the Coronavirus on the travel and lodging industry, and I’ll leave it up to the experts in each field to talk about how this impacts revenue, distribution and cleaning procedures. Right now, I’m in t…
New Whitepaper: Crisis Management – A Coronavirus Action Plan for Hotels
Crisis Management is a critical component of any successful digital strategy. During times of crisis, hotels need to thoughtfully and swiftly develop a prevention plan, communicate to employees and guests, and make critical shifts to revenue managem…
COVID-19: UNWTO Calls On Tourism To Be Part Of Recovery Plans
Tourism faces up to the COVID-19 challenge and public health is paramount due to the fundamental people-to-people nature of the sector. A cross-cutting economic activity unlike any other, and an integral part of the Sustainable Development agenda, t…
The MADISON Hotel Uses NextGuest’s Easy Campaign to Take Guest Communication to the Next Level
THE MADISON Hamburg is a 166-room, four-star property located in central Hamburg. The hotel has been working with NextGuest for almost ten years and recently became the first customer of NextGuest’s new Easy Campaign solution, fully-based on the Mic…
Fira de Barcelona has moved Alimentaria and Hostelco trade shows to September
Fira de Barcelona has decided to postpone the joint Alimentaria and Hostelco trade shows, initially scheduled from 20th to 23rd April at the Gran Via venue, until September. Given the current international situation, this measure has been adopted wi…
Covid-19 – Tips for Hotel Managers
Switch to and use disinfectant products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. Disinfectants should be applied during routine cleaning of guestrooms, public spaces, hea…
Update Corona Impact on Website vs OTA Bookings
What we looked at? Cancellation Rates – all hotels suffer currently under a major cancellation impact. But what segments are actually really affected. After several talks with many hotels I understood that mainly groups and corporate travel was affe…
COVID-19 Coronavirus As Force Majeure Contract Defense — History And Origins
One often doesn’t know the extent of one’s insurance coverage until a calamity occurs. So it is with force majeure provisions in contracts. Typically, force majeure provisions are included in contracts to excuse a party from contractual obligations …
COVID-19: When External Events Impact Revenue Management
External events can and do have a major impact on hotel operations and while sometimes it can be hard to predict what might come next, there are some strategies hoteliers can employ to ensure the business continues as well as possible. COVID-19 has …