Typically, one searches one’s memory for guidance and possible comfort during crises, but Covid-19 is increasingly being characterized as “uncharted territory.” It’s certainly true that the scale of what we face as individuals and industry cohorts i…
The Ultimate Crisis Survival Guide For Hotels
A toolkit for navigating global crises like COVID-19 The recent global spread of COVID-19 – and the resulting impact on personal and professional lives everywhere – has put crisis management front and center. Hotels face a domino effect triggered by…
Four Seasons Covid-19 Update – Our Commitment To You
Toronto, Canada – For so many of us, travel is a necessary and rewarding part of our lives. It brings us together, connects us to the people and places around us, and inspires us to dream. During these uncertain times our hearts are with everyone im…
The Problem Didn’t Start When Your Customer Told You About It
The phone rings. A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the company hears about this particular problem, but it isn’t when the problem occurred. It occurred before…
Statement from Wyndham Hotels & Resorts: Coronavirus Update
Updated: March 18, 2020 The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide …
Marriott Vacations Worldwide Updates 2020 Outlook Due to COVID-19
ORLANDO, Fla. – Marriott Vacations Worldwide (NYSE: VAC) today announced it is withdrawing its full-year 2020 outlook due to the impact on travel demand as a result of COVID-19. In its February 26, 2020 earning release, the Company provided full-yea…
Vail Resorts Provides Updated Commentary on COVID-19 Impact
BROOMFIELD, Colo. – Vail Resorts, Inc. (NYSE: MTN) today provided updated commentary on its fiscal 2020 results and the evolving impact of COVID-19 on its business and results of operations. Rob Katz, Chief Executive Officer, said, “Given the escala…
Tripadvisor Withdraws Full-Year 2020 Financial Outlook as a Result of Increased Impacts from the COVID-19 Outbreak
NEEDHAM, Mass. – Tripadvisor, Inc. (NASDAQ: TRIP) announced today that it is withdrawing its 2020 outlook provided in its Shareholder Letter on February 12, 2020 and discussed on its fourth quarter 2019 earnings call on February 13, 2020 due to incr…
DiamondRock Hospitality Company Provides Update And Announces Steps To Mitigate COVID-19 Impact
BETHESDA, Md. – DiamondRock Hospitality Company (the “Company”) (NYSE: DRH), a lodging-focused real estate investment trust that owns a portfolio of 31 premium hotels in the United States, provided an update today on the impact of COVID-19 on its op…
HFTP and HSMAI Announce New Date for HITEC and ROC San Antonio
In light of the worldwide uncertainty stemming from the impact of the COVID-19 pandemic, the North American Hospitality Industry Technology Exposition and Conference (HITEC®) has been rescheduled to October 26-29, 2020. In addition, the co-located H…