Accor: Another Record Year: Full-Year 2024 Results in Key Figures

Once again, Accor posts record results, in line with each of the objectives that have been set for the Group. This performance reflects the extraordinary commitment of our teams, the strength of our brands and our digital tools, the renewed confidence of our partners and the efficiency of our organization based on two autonomous and complementary divisions.

Terry Donnelly Joins HCN to Spearhead Revenue Growth Via Game-Changing Tablet Platform

Hotel Communication Network (HCN) is on a quest to radically transform the way hoteliers think about in-room tablets. This year the company will introduce new, no-cost guest services for its Navigator 2.0 tablets, such as digital magazines, music streaming, AI-based itinerary planning, merchandising, ecommerce, and much more. Terry Donnelly has recently joined the company to serve as Chief Revenue Officer and begin driving an immediate return on investment for owners and operators.

What Is the Enemy of Customer Service?

I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer: