Why digital transformation failed hotels… and why AI is forcing a complete reset of how value is created in hospitality.
The Hidden Reason Hotel Groups Aren’t Seeing Real AI Results
We all want smarter systems. Better forecasts. Faster decisions.
Day One Deliberation: The First 5 Strategic Moves to Define Your Year
Stop just discussing digital transformation. Start delivering it.
50 First Dates with Support
I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try again, live.
Thought Leadership Development: Creating a Culture and Community
The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication. The inferences from thought leadership in general, is to have an authoritative source share what s/he or a business see as the future and or the changes in a business sector or in the economy in general.
Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression
Design has always been a silent language.
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
For decades, hotels operated like finely tuned orchestras — every section knowing its role, every department mastering its part. Sales filled the rooms. Marketing built the story. Revenue optimized the price.
2025: The Year Hospitality Embraced Its Hybrid Future
As we close out 2025, it feels like the right moment to look back at what actually mattered to our industry this year. Not what the press releases said mattered, not what the conference keynotes predicted would matter, but what you, our readers, wanted to read about.
Register Now for HOTEL & SHOP PLUS 2026 in Shanghai.
Hotel & Shop Plus (HSP), Asia’s leading trade fair for the hospitality and commercial space industry, will return to the Shanghai New International Expo Center from March 31 to April 3, 2026. Organized by IM Sinoexpo, the 2026 edition promises to be the most comprehensive and forward-looking event to date, bringing together global brands, industry leaders, and professional buyers under one roof.
Responsible Travel Begins with Responsible Details.
Thoughtful travel experiences are built through details guests can see, touch, and take with them, especially the objects that travel beyond the hotel stay.