Category: Recent News

Hyatt Hotels Corporation (NYSE: H) and Indochina Kajima announced today that Wink in Vietnam is joining the Unscripted by Hyatt brand. This strategic agreement between Hyatt and Indochina Kajima, a joint venture between Indochina Capital and Kajima Corporation, marks the global debut of the Unscripted by Hyatt brand and will expand Hyatt’s brand presence in Vietnam to new destinations including Can Tho, Tuy Hoa and Hai Phong.

How an independent hotel has become a reference point for data-driven revenue strategy. The property embraced LodgIQ as its core RMS, using the platform not only to automate rate decisions, but to unlock a new standard of pickup visibility across the entire year.

Remember travel agents, where we’d speak to an expert, explore options and book a trip? Not so long ago every community had several. They were part of the travelling experience, and the best ones made the complex and mysterious world of flights, transfers, places to stay and things to do, easy and exciting.

Banyan Group, a pioneer in purpose-driven hospitality and upscale branded residences is proud to announce the launch of Bellaguna, its newest residential brand.

In December 2024, we explored Booking.com’s announcement of its new review scoring approach. A few months later, the impacts are becoming clearer. Drawing on trend data from both Booking.com and the Guest Review Index™ (GRI), we can now assess how this change is reshaping hotel performance in practice.

Artificial Intelligence (AI) has soared in popularity over the past three years, rapidly transforming multiple industries. Among the most promising developments is the convergence of AI with sustainability in the hospitality sector. Leading industry reports and forward-looking white papers highlight how hotels will harness AI-driven sustainability to redefine operations, guest experiences, and environmental impact in the coming decade.

Today’s guests expect more than just a clean room and friendly service; they want a simplified, digital-first journey from booking to check-out. But many hotels still rely on a patchwork of legacy systems and multiple tech vendors to manage crucial touchpoints like digital hotel check-in, ID verification, payment pre-authorisation, digital room keys, and mobile check-out. This fragmented approach creates friction for guests and headaches for staff while they spend more time fighting the systems than helping their guests.‍

Over the past few years, the rapid growth of short-term rentals has prompted city level and national governments to introduce more regulatory frameworks.

Leading UK management company, RBH Hospitality Management has been appointed to operate Ibis Edinburgh Centre Royal Mile, further expanding its long-term relationship with Accor and strengthening its presence in the Scottish capital. The hotel also marks the start of a new partnership with hotel investor Legal & General.

It’s that time of year when I write articles featuring my customer service and customer experience predictions and trends. This year’s predictions were featured in two separate articles for my weekly Forbes column. For our subscribers and followers, I’ve combined the lists with actionable ideas for bringing the predictions to life.