Category: Recent News

Maestro PMS, the preferred hotel software for independent hotels, resorts, conference centers and multi-property groups announced its partner integration with Inntopia. Inntopia enables resorts to connect their lodging, skiing, golf, and other softw…

Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service? Well, plenty. There are many similarities between the creature and the service many of us dish-out to our customers. That’s why I call it, …

Despite the fact that Venice managed to recover from the catastrophic flooding, Italy is now facing the largest outbreak of coronavirus outside of Asia. As one would expect, the fears over health issues have left Venice deserted and tourists have ab…

The coronavirus, or COVID-19, has had major repercussions for the travel industry. Cruise lines are exercising flexibility for customers, prescreening passengers before they board, and revving up their already stringent cleaning measure. Airlines, t…

As a new decade dawns, leading meeting planners are identifying the most pressing issues confronting the meetings industry. Challenges include service delivery and value, creative meeting environments, the demand for unique, curated meeting experien…

In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant, and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authen…

In the course of each year my colleagues and I see a huge number of hotel P&Ls and, within them, there are often wide variances in performance, even in like-for-like situations – whether it is better or worse revenue generation, cost control or effe…

You might think that the managers of short-term rental properties in Berlin faced sharp pain when ITB Berlin canceled its early March event, Europe’s biggest travel fair. But you’d be partly wrong. New data suggests the impact of the coronavirus cri…

With the global spread of the virus forcing some countries into lockdown and airlines cancelling both domestic and international flights from certain regions, both leisure and business travel segments are taking a major hit. The impact is made much …

The Baird/STR Hotel Stock Index fell 11.7% in February to a level of 4,296. Year to date through the first two months of 2020, the stock index dropped 18.5%. “Hotel stocks fell off a cliff at the end of the month due to mounting COVID-19 concerns do…