About the Podcast Focussing on the psychological and emotional issues within the hospitality sector at this time of crisis, together with a focus on the need to innovate with urgency, hospitality sector commentator Elton Mouna has created a four par…
Accor and OTA Insight expand Revenue Insight partnership, making best in-class business intelligence tool available to all properties worldwide
London, Singapore and Denver – OTA Insight, the cloud-based data intelligence platform, today announces that Revenue Insight, the world’s number one business intelligence tool for the hospitality industry, is expanding its partnership as the preferr…
Unity in a Virtual Workplace – How to Unite Disparate Teams to Work as One
In addition to the large human cost that COVID-19 has had on the world, its effect on the hospitality industry has been unprecedented. Because COVID has taken more jobs out of the office and further online, companies have been forced to look at how …
What Is Construction Project Management?
Construction Project ManagementConstruction project management is the coordination and supervision of a project’s construction process, from early planning to erecting and finishing the product for project close-out. It is a function of overall deve…
A Message to the Travel, Lodging and Hospitality Industry That May Save Your Business – Part 2
With our extraordinary downturn in hospitality and travel, I sought out a corporate business traveler, a frequent flyer, road warrior extraordinaire and someone in our global travel industry who occupies the C-Suite. With travel starting to spring b…
Top 5 Things You Need to Know Now in Hotel Digital Marketing: November Edition
With Cyber Monday and 2021 around the corner, it’s important to keep a pulse on the evolving digital landscape to elevate your digital strategy and maximize revenue. This month, Microsoft Ads makes promotion extensions available in time for the holi…
How To Master The Skill Of Pouring Wine, According To An Expert
We all know how to pour a glass of wine, right? Wrong. Depending on how you pour your wine, you can actually enrich the taste of it. You don’t need to perform silver service in your own home (unless you want to, of course), but drawing upon sommelie…
Four Quick Training Tips For Hotel Sales Prospecting Success
Now that 2020 is winding down and the preliminary vaccine results are favorable, it is time for hotel salespeople to recommit to put on their orange vests and embrace their role as sales hunters. In previous articles for this publication I have spok…
Survival Of The Wisest – Embracing Wisdom Under Pressure
Without a doubt, 2020 has been an unprecedented year … and it’s not yet over. While it would be unfair to say that the hospitality and tourism sectors were hardest hit when the struggle has been global, this year has certainly forced us to face up t…
The ugly truth about tipping waitstaff during COVID-19
The party of 12 entered the pancake house in Murray, Utah, in the middle of the busiest shift on the busiest day of the week. In they came with rowdy young children, big appetites, and lots to talk about. The group camped out at two tables for two h…