Deserted airports, lists of countries not to visit, historically low occupancy rates for hotels, unable to crawl back beyond the 10% mark. Unsettling tales abound, and for good reason: we’re facing a violent reality made of layoffs, financial distre…
Cervo, Reborn – Sustainability and responsibility dominate at a revived Alpine hideaway
The preferred choice of the stylish ski set for years, Zermatt’s Cervo Mountain Resort has never been a property to rest on its laurels. It comes as no surprise then, that the ever-evolving hotel has used this turbulent year to its benefit, with the…
Unboxing revenue management, from revenue systems to revenue strategy
The effects of COVID has been felt across all business divisions and functions in hotels. Many companies have reacted to the presence of revenue management function in different ways. Some still see it as a numerically driven function that is highly…
Alpine Investors’ ASG Acquires ProfitSword, Market Leading Hospitality Software
ORLANDO, Fl. & WALNUT CREEK, Calif. – ASG, a portfolio company of Alpine Investors that buys, builds and operates vertical SaaS companies, today announced that it has acquired ProfitSword, a hotel property operations software that provides business …
Radisson RED expands UK presence with Newcastle signing
Radisson Hotel Group is proud to announce the signing of Radisson RED Newcastle – bringing the fun, upscale hotel brand to one of the UK’s most vibrant cities. Set to open in 2023, the innovative and style-savvy hotel will be located in the city cen…
6 Tips for Benchmarking Your Way to Success
Like it or not, your hotel is in the middle of a race with the competition — although the current hotel climate may feel more like an obstacle course. Wouldn’t it be nice if, during this ongoing marathon, you could peek across at competitors, note t…
Crowne Plaza® Hotels & Resorts signs first hotel in the heart of Budapest
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has signed a management agreement with Granit Polus Group for a compelling property to be re-branded to Crowne Plaza Budapest in 2021. Established as one of the world’…
Ushering In The Age Of Dynamic Personalization
Around my home, as our family grows both in headcount and clothing sizes, we’ve become very aware of waste. Back when things were just “normal” and not “the new normal,” we were living in excess compared to what we now deem essential. We found waste…
What Are The Benefits Of Implementing Service Recovery?
While some errors may be inevitable in the service sector, dissatisfied customers are not. This is why some service providers opt to take action in response to service failure by exercising patience, asking the right questions, taking the time to un…
Choose Right For Your Type: Pasta Shapes And Their Sauce
“There is a pasta shape and recipe for each day of the year and more! In Italy there are over 600 different pasta shapes on the market and new inventions every day, so there is always something new to discover and taste. Italians feel strongly about…