The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manag…
How Hard Rock Hotel Maldives rock & rolled an effective hotel voucher strategy
Amidst today’s situation, hotels need to find new and creative ways to encourage reservations. Dealing with skeptical travelers and managing re-openings after months of closure is a completely new setting for many hotels, and trying to capitalize on…
The economics behind hotel loyalty programs (with insights from a former Marriott VP)
In the past, I’ve reported on how loyalty programs are becoming even more important to airlines during the coronavirus pandemic. But after a discussion with Jeff Borman — the former VP of Revenue Management at both Marriott and Hilton — I’ve come to…
Greek Hospitality Industry Performance Q3 2020
Hotels are suffering amid a dramatic drop in demand. the covid-19 crisis hit hard the Greek hospitality sector as travel for business and leisure dried up. Our analysis shows that through the end of September 2020, room revenue of hotels in Athens a…
Accor launches digital ‘Order and Pay’ service at four UK hotels
Accor to has partnered with London based hospitality software provider Bizzon to launch a new digital F&B ordering service. The ‘Order and Pay’ technology enables guests to order food and drink from their mobile phones, with the choice of either pay…
The DHfamily welcomes new Executive Board
The designated Members of the Executive Board of Steigenberger Hotels AG/Deutsche Hospitality – CEO Marcus Bernhardt and CFO Dr. Ulrich Johannwille – assumed responsibility for operational management at the hotel group with effect from 1 November 20…
New Report Gives Actionable Insights for Navigating the COVID-19 Crisis
London, UK: As hotels around the globe continue to grapple with the impact of the coronavirus pandemic, Fornova, a world-leading travel and hospitality business intelligence specialist, released a comprehensive report exploring the steps hotels can …
Embracing Change Management
As I have already mentioned, lately I have been browsing hospitality groups online and asked questions within my network, in order to get a closer look and better understand what are the struggles people are going through in our industry, what are t…
HFTP Debuts CYBER HITEC to Large Virtual Crowd
Hospitality Financial and Technology Professionals (HFTP®) has just wrapped up the first week of its premiere virtual event CYBER HITEC®, with the first-three days featuring live interaction. The event hosted over 1,840 registered participants engag…
Agilysys Wins 2020 GGB Gaming & Technology Award
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company has been recognized in Global Gaming Business Magazine’s Annual Gaming & Technology Awards by w…