In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks. This was the exact challenge KING’s Hotels in Munich wanted to solve: giving staff more time for quality guest interactions and driving more direct bookings.
AI Buzzwords Decoded (for Hoteliers Who Just Want to Know What the Heck Is Going On)
If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”.
FHS World toasts excellence, innovation and achievement with FHS Awards
Dubai, UAE. 30 October 2025. FHS World 2025 honoured leading luminaries shaping the future of the Middle East’s hospitality and tourism sector with four FHS Awards to celebrate the best of the best in the industry.
A Quick Look at Penang Green Hotel Programme and its Green Hotel Programme
As a sustainable hotel supplier serving the global hospitality industry, we’re always curious about how different destinations are embracing sustainability. This time, we’re turning our focus to Southeast Asia and particularly, the inspiring work of the Penang Green Council (PGC) and its Green Hotel Programme in Malaysia.
Canary Technologies Wins American Hotel & Lodging Association Tech Acceleration Award
SAN FRANCISCO, CA (October 28, 2025) — Canary Technologies, the award-winning AI-powered Guest Management System for hospitality, has been named the winner of the American Hotel & Lodging Association’s (AHLA) Technology Acceleration Award.
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.
Colicchio Consulting Places the Iconic “Friends” Central Perk Coffeehouse at the Crossroads of the World
Colicchio Consulting announces it has placed New York City’s first official Central Perk Coffeehouse in Times Square at the corner of 47th Street and 7Th Avenue alongside The Times Square EDITION. Scheduled to open in late 2025, Central Perk invites locals, tourists, and “Friends” superfans to step into a modern, updated version of one of television’s most beloved gathering spots.
How to Make Every Customer Feel Like Your Only Customer
The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized experience is important. So, what is a personalized experience?
5 Signs Your Compset Could Be Holding You Back
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
Auberge Collection introduces ‘The Joy of Wellbeing’, a groundbreaking new approach to wellness
Auberge Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts, and residences, today unveils The Joy of Wellbeing – a bold new direction that redefines wellness. Long recognized as a leader in the wellbeing space, Auberge now centers its approach on a simple foundation: joy is more than a feeling; it is a way of living well. At its heart is the belief that true wellbeing begins with meaningful connection, emotional richness, and the freedom to feel good. Guided by the principles of Awe, Connect, Excel, and Nurture, The Joy of Wellbeing will be uniquely brought to life through the soul of each Auberge destination.