Since the pandemic snuffed out hotel room demand, hoteliers have been digging through the resulting financial rubble in search of revenue. Unfortunately, focusing solely on revenue generation from rooms can obscure financial recovery vision. Explori…
Employees Love The Story, Too
Last week, I covered the idea of the story. Customers love to read the stories of other customers using the products they are interested in purchasing. Reviews are where they start. High ratings can turn into high interest. Customer commentary in th…
Knowland Announces the Passing of CEO Robert Post
It is with profound sadness that Knowland announces the passing of Knowland CEO Robert Post. Bob passed away unexpectedly on December 4, 2020. We extend our most heartfelt condolences and sympathy to Bob’s family. Our thoughts are with them at this …
Direct booking providers will have ‘window of opportunity’ in post-pandemic travel, says GlobalData
Online travel agents (OTAs) were the primary choice of booking channel for *44% of global respondents in Q3 2019, according to GlobalData, a leading data and analytics company. However, disputed refund policies, coupled with a lack of efficient cust…
Regenerative Travel Releases White Paper on Regenerative Principles For Hospitality
Hong Kong | London | New York – Regenerative Travel, a benefit[1] corporation providing support services to a network of independently owned eco-luxury boutique hotels who are dedicated to the highest levels of social and environmental impact, today…
Brits are most resilient in Europe for travel bookings, finds new ADARA booking data
The announcement of the second lockdown led to UK travel departures soaring to four times previous levels Bookings are last minute or very far in advance, with lots of uncertainty over the mid term 81% of UK bookings are for trips abroad 6% of EMEA …
How is it that the small, local hotel chains are beating Hilton, IHG, and Marriott in dealing with COVID-19?
Small, local chains are leading the technological arms race to adapt themselves to the new reality created by COVID-19. While the small and medium-size chains have integrated safety measures such as contactless communication, contactless check-in an…
‘I’ve neveWhat it’s like to work at an airport right now
(CNN) — Gaëlle Simon, a check-in and boarding agent at Brussels Airport, Belgium, used to feel lucky to work at an airport. “It’s such a big and loving family,” Simon tells CNN Travel. “Everyone feels connected with each other. Even with the passeng…
Legendary Belvédère To Reopen
Everything is geared up for a winter season steeped in tradition. The Steigenberger Grandhotel Belvédère, the mainstay of the well-known Swiss resort of Davos, will open its doors for business again on 11 December 2020. There is a strong sense of ex…
Top tips to plan for a profitable recovery
As some restrictions begin to lift with the easing of lockdown 2.0, there are a number of ways you can ensure you are in the best position possible now to maximise your revenues ready for when you can start to welcome guests back. 1. Data analysis: …