Here’s the bottom line…” It’s a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point. In running a hotel, getting to the bottom line means getting to what matters: profit. In order …
The Automat Concept – What’s Old Is New Again With Technology: Opportunity for Hotels
A restaurant without waiters or workers behind the counter seems like an idea from the future; Ironically, this is an idea of the past. This concept is called an Automat, it was popularized in the early 1900s after the Spanish Flu Pandemic (Figure 1…
On the journey to post-pandemic recovery, hoteliers need to be clever about which revenue intelligence solutions they invest in
The coronavirus pandemic has severely impacted the profitability of the global hospitality industry, which in turn has accelerated its digital transformation, both front and back of house. Thousands of revenue managers have been furloughed or made r…
Four Seasons Reveals What’s New For 2021 And Beyond
Whether making plans to travel, dreaming of future travel or simply looking to enjoy a new local experience, Four Seasons Hotels and Resorts reveals what to look forward to from the world’s leading luxury hospitality company next year. “Exciting new…
Live: Hospitality Marketplace. #Justpitchit Day 3 – Focus on Operations Technology
Between December 1 to 4, from 3:00 to 6:00 pm CET, 40 companies will meet online to inspire the world of hospitality and travel tech. Brave leaders, industry pioneers, innovators and rule-breakers to show hoteliers “the reason why” their offers, the…
ITB Berlin and IPK International: High travel satisfaction in summer despite COVID-19
For the second time this year and with the participation of ITB Berlin, IPK International conducted a special survey on international travel behavior in times of Corona. The evaluation of the German market revealed the following interesting results:…
How to convince new audiences to book direct
“Our challenge was, ‘how do we quickly speak to a new audience that we’re not used to?'” This experience, shared by Brian Gore of The Set Hotels at last week’s Direct Booking Masterclass, is no doubt one felt by many hoteliers since the start of the…
The 2020 Hospitality and Tourism Trends That Will Likely Stay in 2021 and Beyond
The COVID-19 pandemic had made an unprecedented impact on the global economy in 2020. The good news is the long-waited COVID-19 vaccines will soon become available. Let’s hope that the coronavirus will disappear soon as we enter the New Year. Lookin…
Hyper-personalized, Fully-automated, and Real-time Omnichannel Marketing Through Open Customer Data Management Platforms Will Shape the Future of Hotel Marketing
Next generation CRM solutions in the hotel industry should not only reduce complexity for marketing managers, but also increase the ROI of campaigns. By introducing fully automated, score-based marketing campaigns in real time, your CRM solution can…
Revenue managers who play a pivotal role in demand generation will transform their careers
The coronavirus pandemic has created one of the most turbulent periods in the history of the hotel sector. But as properties and chains attempt to recover from the devastating impact of having far fewer numbers of guests, many are considering new st…