Since 1940 Mövenpick has been breathing the extra into the ordinary by taking special care over those little everyday things that make all the difference. That’s the ethos its teams practice across 99 contemporary and upscale hotels, and which guest…
London Short-Term Rental Occupancy Reaches Pre-Pandemic Levels
LONDON – The short-term rental sector in London reached its highest occupancy level since February, according to October 2020 data from STR. October occupancy for the sector was 62.4%, an increase of 5.9% from September (58.9%). That absolute level …
Issues In The Banking Industry: Hospitality Skills To The Rescue
Developments in technology have resulted in a wealth of changes across all industries. Not only has technology changed the capabilities available to businesses, but it has also caused shifts in the realm of consumer culture and customer expectations…
WTTC hosts first virtual AGM with over 120 Members and WTTC Ambassadors in attendance
London, UK – The World Travel & Tourism Council (WTTC), which represents the global Travel & Tourism private sector, hosted its first ever virtual AGM, attended by more than 120 CEOs from across the globe, to discuss the progress made so far, the ch…
Will Talks of Vaccine Contribute to Higher RevPAR for Hotels?
On 9 November 2020, U.S. based Pfizer and Germany based BioNTech vaccine maker said its coronavirus vaccine is 94% effective in over-65s at preventing COVID-19. A week later Massachusetts-based biotech company Moderna also revealed similar positive …
Digital Marketing Performance Evaluation in the COVID-19 Pandemic
In conjunction with The Hotel School at Cornell University, William Carroll published this white paper on October 1, 2020. As a consulting member of Cayuga Hospitality Consultants, here is an excerpt from the paper: The COVID-19 pandemic is causing …
‘Devastating and unrelenting’ COVID-19 crisis will cost airlines $157 billion, says IATA
London (CNN Business) – More huge losses are looming for the airline industry as carriers brace for the COVID-19 crisis to extend well into 2021. The International Air Transport Association forecast Tuesday that the sector will lose $157 billion thi…
Cutting the 14-day quarantine to five days is welcome news for the UK Travel & Tourism sector, says WTTC
London, UK – The UK government’s latest move that will slash the travel quarantine lockdown if passengers test negative on the fifth day, will provide a much-needed economic boost and is a step towards reviving international travel, says the World T…
Pandemic to Prompt Rise in UK Hotel Insolvencies According to Webinar Experts
London – Hotel insolvencies caused by the pandemic are likely to increase through 2021 according to experts speaking at a global webinar held 24 November organized by HVS, AlixPartners, Bird & Bird and EP Magazine. Since the outbreak of the COVID-19…
Thanksgiving Week Special: A Recipe For Amazing Customer Service
As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?”…