LONDON – Europe’s hotel industry reported mostly negative results in the three key performance metrics during February 2020, according to data from STR. Euro constant currency, February 2020 vs. February 2019 Occupancy: -1.8% to 63.6% Average daily …
COVID-19 is hitting the beating heart of every hotel hard
Sitting remotely, looking out at the sunshine bouncing off the rooftops in early springtime here in Germany, you might be forgiven for thinking all is well. With the real possibility that by this time tomorrow, we will not be allowed to leave our ho…
Open Letter from WTTC to Governments
No one can doubt that we are in uncharted territory. The coronavirus pandemic means the world is facing a threat on multiple fronts not seen in peacetime. The Travel & Tourism sector is uniquely exposed, and we estimate 50 million jobs globally are …
COVID-19 Free Software During Coronavirus Outbreak
Even though the hospitality business faces an “existential crisis”, we can use this moment to get through the coronavirus with new achievements and do the things we always put off. Let’s make sure everything is going well by improving overall hotel …
Ships still at sea are on cruises to nowhere
It’s been five days since CLIA member lines declared a suspension of cruise operations due to the Covid-19 crisis, but several cruise ships are still at sea with passengers, and some are having trouble finding ports to disembark. CLIA said that as o…
Surviving, and after
Typically, one searches one’s memory for guidance and possible comfort during crises, but Covid-19 is increasingly being characterized as “uncharted territory.” It’s certainly true that the scale of what we face as individuals and industry cohorts i…
The Ultimate Crisis Survival Guide For Hotels
A toolkit for navigating global crises like COVID-19 The recent global spread of COVID-19 – and the resulting impact on personal and professional lives everywhere – has put crisis management front and center. Hotels face a domino effect triggered by…
Four Seasons Covid-19 Update – Our Commitment To You
Toronto, Canada – For so many of us, travel is a necessary and rewarding part of our lives. It brings us together, connects us to the people and places around us, and inspires us to dream. During these uncertain times our hearts are with everyone im…
The Problem Didn’t Start When Your Customer Told You About It
The phone rings. A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the company hears about this particular problem, but it isn’t when the problem occurred. It occurred before…
Statement from Wyndham Hotels & Resorts: Coronavirus Update
Updated: March 18, 2020 The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide …