Category: Recent News

Artificial intelligence (AI) has revolutionized how we recruit and select talent. HR and hiring managers are no longer just recruiters. They are strategic supervisors of the whole AI ecosystem. The new challenge is to lead responsibly, ensuring that technology enhances rather than replaces human judgment.

With AI at the gates, 2025 is already shaping up to be the ‘Year of Data’; it’s all about getting your data rivers flowing into a lake, cleaned up and curated for machine learning (ML) applications. One of many lucrative prospects pertains to segmentation and answering a question that in the past we’ve treated with more an ounce of human-bias-driven hunch: how can you tell the difference between recurring guests and truly loyal customers?

The global hospitality industry is forecast to see its labour demand climb in the coming years, but persisting labour shortages and other challenges in hiring and retaining employees could make it very difficult to meet these needs. Hotels should implement innovative strategies to overcome the current barriers to successful recruitment.

Do you believe that family-friendly hospitality and sustainability can thrive together?

Visual Matrix, a leading property management software (PMS) and operations software (MOP) for the hospitality industry, has achieved SOC 2® certification, affirming its commitment to the highest standards of data security, operational integrity, and client trust.

The pace of innovation at online travel agencies (OTAs) continues to accelerate, transforming how travelers discover, plan and book their stays. For independent hotels and B&Bs, these changes can bring both opportunity and pressure.

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Kimpton Salzburg, in partnership with tristar Austria GmbH. The hotel marks the luxury lifestyle brand’s entry into the Austrian market. Expected to open in mid-2028, Kimpton Salzburg will further enhance IHG’s expanding portfolio of 12* open Kimpton hotels in Europe, and a further six* in development.

Following its historic inclusion in COP29 Action Agenda, tourism will once again take centre stage at the United Nations Climate Change Conference.

The sample of branded full-service hotels* in Milan recorded a slight increase in profit during the 12 months ending in July 2025, compared to the same period last year. GOP per Available Room (GOP PAR) rose by 0.9%, driven by a 0.2% increase in revenue and supported by a 0.2% decrease in expenses.

In an era where customer expectations are higher than ever, the hospitality industry is undergoing a quiet revolution. It’s no longer just about fluffy pillows, complimentary breakfast, or check-in mints. The new gold standard in hospitality? Emotionally resonant, hyper-personalized guest experiences that make people feel seen, valued, and connected.