How should hotels respond to the current coronavirus situation? Occupancies are down, mass gatherings have been canceled and tourist arrivals have dropped. I decided to go back and look at some of my previous research to get some tips on how to deal…
Horwath HTL Industry Report: Galicia Market Overview
The region has diverse hospitality products, recently expanded to include more international brands, strong destination marketing support and the local business community has invested heavily in infrastructure. These combined efforts mean that Galac…
MGM Resorts: Novel Coronavirus (COVID-19)
MGM Resorts International is closely monitoring the global health response to the coronavirus (COVID-19) and guidance provided by the Centers for Disease Control (CDC) and Prevention and the World Health Organization. The CDC and Vice President Penc…
After Watching The Credit Bubble Implode In 2008, I Worry For Hotels
I’m no health expert but, for what it’s worth, I’m pretty pessimistic about this whole thing. The graph below shows spread so far (to March 6th) outside China, and, as you can see, the cases are exploding: More interesting to me, as a mathematician,…
Hospitality Financial Leadership – Chapter 6 – The Unraveling
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manag…
Simple Steps Hotels Can Take For Climate Consciousness
Despite any rhetoric or debate, the fact is that every hotelier needs to recognize that being a good corporate citizen means doing your part. At all costs, you want to avoid being labeled a violator of our planet’s ecosystem, especially when there a…
Coronavirus: Train Your Front Desk & Reservations Team To Respond To Guest Comments & Questions
Much has already been written about the impact of the Coronavirus on the travel and lodging industry, and I’ll leave it up to the experts in each field to talk about how this impacts revenue, distribution and cleaning procedures. Right now, I’m in t…
New Whitepaper: Crisis Management – A Coronavirus Action Plan for Hotels
Crisis Management is a critical component of any successful digital strategy. During times of crisis, hotels need to thoughtfully and swiftly develop a prevention plan, communicate to employees and guests, and make critical shifts to revenue managem…
COVID-19: UNWTO Calls On Tourism To Be Part Of Recovery Plans
Tourism faces up to the COVID-19 challenge and public health is paramount due to the fundamental people-to-people nature of the sector. A cross-cutting economic activity unlike any other, and an integral part of the Sustainable Development agenda, t…
The MADISON Hotel Uses NextGuest’s Easy Campaign to Take Guest Communication to the Next Level
THE MADISON Hamburg is a 166-room, four-star property located in central Hamburg. The hotel has been working with NextGuest for almost ten years and recently became the first customer of NextGuest’s new Easy Campaign solution, fully-based on the Mic…