“The report of my death was an exaggeration,” as Mark Twain cleverly retorted to false rumors of his death. While we hoteliers are in the darks depths of this unprecedented calamity, our industry’s bright new dawn is just about to crest over the hor…
TrustYou Releases The Travel Health Index To Benchmark Current Review Activity In The Global Hotel Crisis
Munich, 31st of March 2020 – TrustYou announces today the launch of its newest KPI for review monitoring, the Travel Health Index (THI). Based on data gathered from the world’s largest guest review database, TrustYou releases the exclusive report to…
Xenia Hotels & Resorts Provides Business Update
ORLANDO, Fla. – Xenia Hotels & Resorts, Inc. (NYSE: XHR) (“Xenia” or the “Company”) today provided an update on pending transactions, as well as an update on the impact of COVID-19 on its operations. On February 24, 2020, Xenia announced that it had…
Experts Say Travel Will Be Better Going Forward
ravel experts say the devastation to the industry caused by the global pandemic of the coronavirus will only make the sector stronger – and entice more people to travel – when the pandemic finally ends. Paula Froelich, founder and editor of the onli…
Protel kicks off “Industry Insider” webinar series
As part of the effort to keep the hotel technology industry fit and in shape until CORONA & Co allow us all back to normality, protel is showcasing its new release of protel AIR, the cloud PMS, especially for Hotel Industry Insiders.The “Industry In…
Marriott International Notifies Guests of Property System Incident
Marriott International announced that it is notifying some of its guests today of an incident involving a property system. The notice explains what occurred, the information involved, the measures taken by Marriott to investigate and address the iss…
2nd Update Corona Impact on Website vs OTA Bookings
On the 6th March we published numbers around the first impacts of Corona on OTA vs Website bookings. What an unpredicted turn things took since then. Yes – we expected things to be bad, but really this bad? With our partner Hotelnetsolutions from Be…
8 Mood Altering Tips Your Customers Will Love You For
Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appr…
An Insight Into the State of Luxury Branding Today
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRY…
Statement from Wyndham Hotels & Resorts: COVID-19 Business Update
The COVID-19 pandemic has essentially stopped most travel, and accordingly, we’ve been forced to make incredibly difficult decisions that affect our entire Wyndham family. These include job eliminations, salary reductions and reduced-hour work weeks…