Category: Recent News

A lot of agentic stuff is really good on paper. But then it fails just on the crucial part that makes the result useless – there are exceptions.

The Hospitality Sector Council, in partnership with corporate innovation leader L Marks and the Department for Business and Trade, has announced the launch of the first sector-wide Hospitality Innovation Lab. The initiative is designed to accelerate innovations that support workforce excellence and strengthen the sector’s future.

Personalization has become essential in today’s hospitality industry. Travelers now expect experiences tailored to their preferences, not generic service. While hotels and cruise lines recognize this shift, many struggle to bridge the gap between what guests want and what they currently offer. AI-driven personalization is changing this dynamic, delivering real results through increased repeat bookings and stronger guest loyalty.

The second property in The La Darbia Collection is a meticulous transformation of an 11th-century hamlet, reimagined by Studio Primatesta as a serene luxury hotel amid the rolling Tuscan countryside

ATLANTA, US, October 25th, 2025 – Shiji, the global hospitality technology leader, is proud to announce that its hotel content distribution and management platform, Iceportal Content has reached live distribution of over 2.5 million hotel images globally, marking a major milestone in the product’s growth and continued evolution. This achievement further consolidates Iceportal’s position as a market leader in hotel content distribution.

In recent years, and especially since the health crisis of 2020, the concept of sustainability has become increasingly important within the hotel industry. However, although this concept initially began to develop as an effort by companies to minimise the impact of their activity by reducing energy consumption or optimising resource management, it is now an essential element of their brand narrative. Especially in the luxury sector, where service is complemented by image and symbolic projection, sustainability has become an added value, a differentiating factor.

[East Sussex, 8 October 2025] – Crafted, a new lifestyle hotel and club brand, has selected the leading operating system for hospitality, Mews, to power Powdermills – its flagship property. By integrating Mews across reservations, F&B, and creative spaces, Crafted is delivering a guest experience that’s both seamless and deeply personal.

Royalton Hotels & Resorts today announced the launch of the Royalton Reserve Collection, an exclusive new portfolio of independent luxury resorts within the Royalton universe, defined by uncompromising standards of service, design, gastronomy, and individuality. The legendary Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive, Member of Royalton Reserve Collection has been chosen as the inaugural member, marking the global debut of this collection and setting a new benchmark in the luxury all-inclusive space.

In the early computer age, when the first hotel property management systems arrived, most hoteliers saw them as tools, not turning points. These machines helped process reservations, print folios, and store guest records faster than any ledger could. But in hindsight, those systems changed everything.

“Just be yourself.” It’s the well-meaning advice that’s launched a thousand leadership development programmes and probably twice as many LinkedIn posts. But here’s the uncomfortable truth: most leaders who try to “be themselves” at work are actually stuck at a surprisingly unsophisticated stage of authenticity.