Dear HEDNA Members, Hospitality & Technology Professionals and Industry Experts, HEDNA’s mission is to simplify hospitality distribution through facilitating connections, education and insights required for success in the ever-changing hospitality i…
Security Validation Named to List of Top MSP’s
Security Validation | SecValMSP We are pleased to announce that for the second year in a row we have been named to the list of top 100 vertical market MSP’s. This year Security Validation | SecValMSP made the list coming in at #12 overall and #1 in …
Maestro PMS’s Integration with Inntopia Booking Engine Lets Users Provide a Total Stay & Play Experience to Their Guests
Maestro PMS, the preferred hotel software for independent hotels, resorts, conference centers and multi-property groups announced its partner integration with Inntopia. Inntopia enables resorts to connect their lodging, skiing, golf, and other softw…
Bigfoot Customer Service. What Is It and Why Are You Still Giving It?
Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service? Well, plenty. There are many similarities between the creature and the service many of us dish-out to our customers. That’s why I call it, …
The Impact Of Coronavirus To Venice On ADR And Occupancy Rate
Despite the fact that Venice managed to recover from the catastrophic flooding, Italy is now facing the largest outbreak of coronavirus outside of Asia. As one would expect, the fears over health issues have left Venice deserted and tourists have ab…
How Hotel Cancellation Policies Are Changing Amid Coronavirus
The coronavirus, or COVID-19, has had major repercussions for the travel industry. Cruise lines are exercising flexibility for customers, prescreening passengers before they board, and revving up their already stringent cleaning measure. Airlines, t…
Meeting Professionals Cite Top Priorities For 2020 In Teneo Hospitality Group’s Annual Survey
As a new decade dawns, leading meeting planners are identifying the most pressing issues confronting the meetings industry. Challenges include service delivery and value, creative meeting environments, the demand for unique, curated meeting experien…
Luxury hotels and a ‘sense of place’: The challenge for hoteliers
In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant, and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authen…
Asset Management – Why Bother?
In the course of each year my colleagues and I see a huge number of hotel P&Ls and, within them, there are often wide variances in performance, even in like-for-like situations – whether it is better or worse revenue generation, cost control or effe…
ITB Berlin’s Cancellation Had Only a Mild Impact on Short-Term Rental Owners
You might think that the managers of short-term rental properties in Berlin faced sharp pain when ITB Berlin canceled its early March event, Europe’s biggest travel fair. But you’d be partly wrong. New data suggests the impact of the coronavirus cri…