Crisis Management is a critical component of any successful digital strategy. During times of crisis, hotels need to thoughtfully and swiftly develop a prevention plan, communicate to employees and guests, and make critical shifts to revenue managem…
COVID-19: UNWTO Calls On Tourism To Be Part Of Recovery Plans
Tourism faces up to the COVID-19 challenge and public health is paramount due to the fundamental people-to-people nature of the sector. A cross-cutting economic activity unlike any other, and an integral part of the Sustainable Development agenda, t…
The MADISON Hotel Uses NextGuest’s Easy Campaign to Take Guest Communication to the Next Level
THE MADISON Hamburg is a 166-room, four-star property located in central Hamburg. The hotel has been working with NextGuest for almost ten years and recently became the first customer of NextGuest’s new Easy Campaign solution, fully-based on the Mic…
Fira de Barcelona has moved Alimentaria and Hostelco trade shows to September
Fira de Barcelona has decided to postpone the joint Alimentaria and Hostelco trade shows, initially scheduled from 20th to 23rd April at the Gran Via venue, until September. Given the current international situation, this measure has been adopted wi…
Covid-19 – Tips for Hotel Managers
Switch to and use disinfectant products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. Disinfectants should be applied during routine cleaning of guestrooms, public spaces, hea…
Update Corona Impact on Website vs OTA Bookings
What we looked at? Cancellation Rates – all hotels suffer currently under a major cancellation impact. But what segments are actually really affected. After several talks with many hotels I understood that mainly groups and corporate travel was affe…
COVID-19 Coronavirus As Force Majeure Contract Defense — History And Origins
One often doesn’t know the extent of one’s insurance coverage until a calamity occurs. So it is with force majeure provisions in contracts. Typically, force majeure provisions are included in contracts to excuse a party from contractual obligations …
COVID-19: When External Events Impact Revenue Management
External events can and do have a major impact on hotel operations and while sometimes it can be hard to predict what might come next, there are some strategies hoteliers can employ to ensure the business continues as well as possible. COVID-19 has …
3 Ways To Stay Positive In Uncertain Times
1. Remember there’s a lot to be positive about Without diminishing the gravity of international crises and the need for urgent action to tackle them, it helps to be aware that it’s not all doom and gloom. International wars are at an all-time low, a…
Airbnb Signs Data Sharing Partnership With European Commission
Public authorities in Europe will soon have access to independently published data on short-term rentals on Airbnb and other platforms, following the launch of a landmark data-sharing partnership today with Eurostat, the statistical office of the Eu…