Category: Recent News

The global coronavirus crisis has brought business travel almost to a halt, according to the latest survey from the GBTA. In the fourth instalment of its coronavirus poll, 96 per cent of GBTA members said they have cancelled and/or suspended all or …

Tell us about the history of Hayfield Manor. While the property can date itself back to 1815, its modern history began in 1996 with the Scally Family acquisition. A drawing of the original house can be seen in the hotel today and it clearly shows th…

Hotels Use Whistle’s Messaging to Keep Guests Informed, Minimize Person-to-Person Interaction, and Deliver Services With Reduced Staffing Whistle is offering free messaging via the Whistle platform to hotels needing help Hotel and guest messaging co…

PITTSBURGH – Aptech Computer Systems celebrates 50 years of hospitality technology leadership in 2020. “We create solutions to increase our customers’ performance and profitability. We are who we are because of the clients we have,” said Jill Wilder…

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Once every year or so, they have some type of refresher. Good…

Aside from the metaphorical meaning of the term ‘sparkplug’, let me first digress with a short story about some engine troubles I was recently having which nonetheless provides a powerful lesson for those in hospitality. Annoyingly enough, my engine…

In the face of an unprecedented challenge, the World Tourism Organization (UNWTO), with the support of the World Health Organization (WHO), calls on innovators and entrepreneurs to put forward new solutions to help the tourism sector recover from CO…

(CNN) — As coronavirus cases surge, doctors are underlining the message that sticking close to home is the best way for individuals to help slow its spread. “To ‘flatten the curve’ people should be staying home, practicing social-distancing and avoi…

This article from Friday pointed out that contrary to the expectations of many, there were still a huge number of flights operating around the globe. Incredibly, even as COVID-19 has shut borders and sent millions into self-isolation at home, you ca…

Bench Events (https://BenchEvents.com/), the leading organiser of conferences and forums for the hotel, aviation and restaurant sector is organising a complete live conference experience on the internet to bring together industry leaders to discuss …