3 Undistributed Expense Trends to Watch

Hotel operating departments can be divided into two main groups: those that generate revenue and those that don’t. Typically, hoteliers focus on the first group when analyzing financial performance— after all, that’s where the money comes from! Thus…

Coronavirus: How risky is a stay in hotels?

Since the outbreak of the Corona virus in January 2020, we have been increasingly asked whether a trip to hotels is still safe and secure. Basically, the risk of infection with the COVID-19 virus naturally varies by destination and intensity of poss…

Great Service – The Art, Science and Psychology

In a boom, service suffers – “Sure aren’t we flat out anyway?”In a recession, service suffers – “We just can’t afford the right people”Neither are a strategy.Bad service is the death knell of any business.The Generations and LearningIn my generation…

Six Senses Douro Valley Unveils Major Expansion

Six Senses Douro Valley premiers its new Vineyard Wing to greatly enhance the wine estate with seven suites, three additional guest rooms and a meeting and event space accommodating up to 70 people. The 19th century manor house and surrounds, locate…