In this week’s episode of Hotel Moment, Matthias Winkler, CEO of Sacher Hotels, joins Revinate CMO Karen Stephens with guidance as to why hoteliers should pay attention to the speed of change at their hotel. Specifically, he shares how you should be using technology as a tool for transformation without leaving behind all that makes your hotel unique.
You Don’t Have to Bet to Hit the Customer Experience Trifecta
If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theory and easy to explain, it is a hard bet to win.
Only 16% of small hotels focus on attracting new guests due to operational demands: SiteMinder
When it comes to dividing time between guest acquisition and day-to-day property management, a study by SiteMinder, the world’s leading hotel guest acquisition and revenue platform, reveals that only 16% of small accommodation businesses globally spend more time attracting guests and growing their bookings, compared to nearly half (49%) who dedicate more time to daily operational demands.
The Revenue Blindspot: Seeing What You’re Missing without Data-Driven Revenue Management
Human expertise complements technology, maximizing performance through balanced oversight and trust.
Understanding the impact of legacy hospitality systems on operational and financial results
We partnered with Sudima Hotels, a multi-award-winning, sustainability-led group in New Zealand, to understand the impact of a unified technology stack. By implementing Daylight PMS, Astral Payments, and Stellaris Digital Payby, Sudima was able to streamline workflows, reduce operational friction, and focus more on delivering seamless guest experiences.
Europe’s independent hotels see earlier bookings, longer stays, and rising add-on revenue despite pricing pressures
RoomRaccoon, the leading hotel management system for independent hotels, today published its European Hotel Performance Report – Summer 2025, providing a detailed look at how properties across the continent performed over the peak summer season.
Are all Revenue Managers created equal?
Here’s a quick thought experiment: Put five Revenue Managers in a room. All have similar titles. All know their way around Excel, RMS, and pickup reports. But are they actually the same?
What Is MAPE? A hotelier’s guide to forecast accuracy
As a hotelier, you’ll know the frustration: you build a forecast you trust only to see actual results veer wildly off course.
The Untold Story of Rate Misuse: Expedia Group Research Highlights How Centralized Distribution Can Help Hotels Reduce Rate Leakage and Protect Revenue
Expedia Group has released new global research revealing that fragmented hotel distribution is costing properties revenue and creating operational strain. Nearly all surveyed hoteliers report losing income due to rate leakage, yet 99% agree that a centralized distribution platform would help simplify operations, improve rate integrity, and better protect revenue.
Marriott Bonvoy Launches New Outdoor Platform and Collection Brand
Nothing compares to an adventure in the wild, yet all outdoor travelers know that finding new places to go and preparing for the experience is never easy. Whether it’s destination inspiration, choosing where to stay, or planning what to do, the process can feel overwhelming, and many travelers end up going to the same, familiar locations.