SAN FRANCISCO, CA (October 28, 2025) — Canary Technologies, the award-winning AI-powered Guest Management System for hospitality, has been named the winner of the American Hotel & Lodging Association’s (AHLA) Technology Acceleration Award.
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.
Colicchio Consulting Places the Iconic “Friends” Central Perk Coffeehouse at the Crossroads of the World
Colicchio Consulting announces it has placed New York City’s first official Central Perk Coffeehouse in Times Square at the corner of 47th Street and 7Th Avenue alongside The Times Square EDITION. Scheduled to open in late 2025, Central Perk invites locals, tourists, and “Friends” superfans to step into a modern, updated version of one of television’s most beloved gathering spots.
How to Make Every Customer Feel Like Your Only Customer
The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized experience is important. So, what is a personalized experience?
5 Signs Your Compset Could Be Holding You Back
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
Auberge Collection introduces ‘The Joy of Wellbeing’, a groundbreaking new approach to wellness
Auberge Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts, and residences, today unveils The Joy of Wellbeing – a bold new direction that redefines wellness. Long recognized as a leader in the wellbeing space, Auberge now centers its approach on a simple foundation: joy is more than a feeling; it is a way of living well. At its heart is the belief that true wellbeing begins with meaningful connection, emotional richness, and the freedom to feel good. Guided by the principles of Awe, Connect, Excel, and Nurture, The Joy of Wellbeing will be uniquely brought to life through the soul of each Auberge destination.
Expedia Group Study Reveals New Insights In Travel Content Amid AI Boom
Expedia Group Advertising today released comprehensive findings from The Science of Wanderlust research, uncovering what makes the perfect travel content to drive bookings in today’s world of AI. The study showcases how travelers feel, react and engage with travel-related content, finding six ingredients that spark the feeling of wanderlust – the emotional spark that drives travel decisions – to help brands inspire, connect and convert travelers.
“Who’s Your D….?” they asked…
So… should the Revenue Manager report to the Director of Sales & Marketing?
Do You Support WTTC’s “Hotel Sustainability Basics” Framework?
As of August 2024, more than 5,000 hotels worldwide have been verified under the World Travel & Tourism Council (WTTC) “Hotel Sustainability Basics” framework. Are you part of it? Let’s take a quick look at what’s driving this global movement.
BLLA Concludes the 2025 Boutique Hotel Owners Conference
The 2025 Boutique Hotel Owners Conference, hosted by the Boutique & Luxury Lodging Association (BLLA), concluded its annual gathering, offering a clear view of the challenges and opportunities shaping the future of boutique hospitality. Guided by the theme Terra Incognita, the event championed creative thinking, encouraged hoteliers to explore new strategies, and highlighted the value of integrating culture, innovation, and connectivity to elevate the guest experience and stay ahead in an evolving industry.